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Not refund made from development module because of two modules installed

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Hello I've made this purchase Pedido #527272, and I'm asking for a refund because I've try it to install it and they are telling me that they are not going to refund it. The module can't be installed along other module form Redsys. There is no message, there is no informations around that two modules can't work together. There explanation is that it not working because I need to uninstall the other one. I'm not agree with this and I think it's a problem of the developer/seller or even Prestashop. NJobody is saying that I can't install two modules. I need my refund. Thank you.

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