LauraPresta Posted November 14, 2016 Share Posted November 14, 2016 (edited) Hello Guys, This is a problem we have met 4 times this year : A customer make an order, and pay with paypal ; we check through paypal that the payment has been done, but in the B.O. the order is not created... For this is have really no idea on how to check and solve this issue... do you have an idea ? It happened 4 times on arround 1500 orders.. Edit : the first time it happened on 1.6.0.6 with standard paypal module, and the 3 other times on 1.6.1.6 with paypal integral evolution v3.10.10 i'll will upgrade to next version, but the v3.10.10 is very not old either Edited November 14, 2016 by LauraPresta (see edit history) Link to comment Share on other sites More sharing options...
robin25988 Posted December 2, 2016 Share Posted December 2, 2016 Same happens to me, anyone an indea? Im using Prestashop 1.6.1.9 with paypal module 3.11.1 Link to comment Share on other sites More sharing options...
LauraPresta Posted December 2, 2016 Author Share Posted December 2, 2016 we called our paypal contact and he said there is frequent problem with the prestashop module, he transmitted to the tech team that said the module was done by prestashop and only them could check the problem. do you have integral evolution or normal paypal ? we mostly had the problem with integral evolution Link to comment Share on other sites More sharing options...
ukbaz Posted December 15, 2016 Share Posted December 15, 2016 Integral eveolution uses IPN which causes the issue - it relies on PayPal confirmation page and does not automatically return to the Prestshop order confirmation page. Hence the problem! #]I have raised this many times with 202 ecommerce (the developers) still no progress. This is a big issue and should be fixed! 1 Link to comment Share on other sites More sharing options...
LauraPresta Posted December 15, 2016 Author Share Posted December 15, 2016 what is impressing me is that not a lot people are talking about this issue... actually we have no more clues to solve this by our side. paypal said us it is to prestashop to solve the issue because it is prestashop that develop the paypal module, they said too that they pretty often check issues with prestashop's paypal module. Link to comment Share on other sites More sharing options...
jjackson1375 Posted December 17, 2016 Share Posted December 17, 2016 This has happened to me twice this year. I am using PS 1.6.1.7 and so far orders are not being tracking in BO reports and I do not receive email notification of completed order even though payment has been received through PayPal. Someone please help fix this. Link to comment Share on other sites More sharing options...
LauraPresta Posted December 17, 2016 Author Share Posted December 17, 2016 It was same for us, but with integral evolution it is really more often Link to comment Share on other sites More sharing options...
bellini13 Posted December 18, 2016 Share Posted December 18, 2016 you want a free module, this is the stuff you have to deal with... invest a small amount of money into a supported paypal module, and move on with your life. Link to comment Share on other sites More sharing options...
LauraPresta Posted December 18, 2016 Author Share Posted December 18, 2016 you want a free module, this is the stuff you have to deal with... invest a small amount of money into a supported paypal module, and move on with your life. ?? We are talkign about the official paypal module done by Prestashop. 1 Link to comment Share on other sites More sharing options...
bellini13 Posted December 18, 2016 Share Posted December 18, 2016 (edited) the module is no longer an "official module done by prestashop". you should do your research. and my point still remains, it is a free module, maintained by a "certified agency" and is littered with issues, and complaint after complaint from the community. you get what you pay for here Edited December 18, 2016 by bellini13 (see edit history) Link to comment Share on other sites More sharing options...
Daresh Posted November 15, 2017 Share Posted November 15, 2017 What other PayPal module would you suggest using? Link to comment Share on other sites More sharing options...
bellini13 Posted November 15, 2017 Share Posted November 15, 2017 There are several on the marketplace, have you tried to research your options? Braintree (now owned by Paypal) is also a good option, since it goes beyond just paypal payments (Credit Card, ApplePay, Pay with Google etc...) Link to comment Share on other sites More sharing options...
Customer Service Posted December 20, 2017 Share Posted December 20, 2017 On 11/15/2017 at 4:36 AM, bellini13 said: There are several on the marketplace, have you tried to research your options? Braintree (now owned by Paypal) is also a good option, since it goes beyond just paypal payments (Credit Card, ApplePay, Pay with Google etc...) Will the paypal & braintree official which is free work better. My issue is when i put my items on sale every other sale does no complete a handshake. But when there is no sale all orders go through. Link to comment Share on other sites More sharing options...
Yesmike Co Posted May 7, 2018 Share Posted May 7, 2018 Hello, I am using PS 1.6.1.18 and the PayPal Standard v1.3.9 , and I had the same problem as you guys. Talking with people that support me, they said I had to make sure the IPN is "enabled" on my PayPal account, and if not I had to enable it using the IPN URL of my store, which is https://mydomain/modules/paypalusa/validation.php. I just did that, and I am going to test. I will try this before changing the module... Have you guys had a solution for yours? Have you replaced the PayPal module by this Braintree ? Link to comment Share on other sites More sharing options...
Yesmike Co Posted May 7, 2018 Share Posted May 7, 2018 ... Link to comment Share on other sites More sharing options...
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