Expertise ranking: how to lose Superhero level in just one week

[ThemeBooster.com 17]

Hi there,
we just noticed we lost our Superhero level in just one week (after months and months) fallen to Conqueror directly.

Nevertheless this week we responded quickly and exhaustively to all tickets.
The only thing is that no customer rated our messages.

 

We are genuinely puzzled by this system.

If we are wrong, please, give us more info about that.

Thanks in advance

 

Edited November 7, 2016 by ThemeBooster (see edit history)

[bellini13 1,261]

The dashboard in your seller account will contain all the information that you would need to determine your ranking

[ThemeBooster.com 17]

Absolutely.

In our opinion, you should lose your Expertise Ranking (among other things) if your Support Quality is poor and you get low voting,
not just because, during a week(s), no customer has rated your answers to their tickets.

 

So, since there are no result for Response Quality ("-"), your Support Quality suffers
and your level disappears from official pages, as if you had never offered a good support.

 

That's the point.

 

Thanks for reading

Edited November 9, 2016 by ThemeBooster (see edit history)