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My store is gone


Hello everyone!
Not sure where to get help, but I thought I would try the forum.

I have been working on my prestashop store online for a few months, and today when I logged in there is nothing under my account. It only says Create your store and I can download the Prestashop software. I have no idea where my store went or what has happened. I used to be able to see the store right when I logged in, and I didn't use the Prestashop software to work with my store. I don't understand what has happened. Is there anyone who can shed a light on what has happened or who/where I should look for help?

Kind regards

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