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No reply from PrestaShop developer. How to get support or refund

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We buy UPS Delivery Status from PrestaShop developer but no reply after few messages to developer


Module not save data and show error

[PrestaShop] Fatal error in module AdminController:
Class name must be a valid object or a string


How to get support or refund ?

Edited by Radi (see edit history)

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PayPal will not support our refund claim (because not).
Prestashop developer does not answer (even though there is support offered).
How can we get help or refund?

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