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No couriers available for certain email addresses

Garden Light Shop

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I have a customer who has been trying to order. Every time he gets to the delivery screen it says there are no couriers available. If you change the email address (and nothing else) everything works fine with all the couriers showing.

He also stated his son had the same problem

I have looked in the database to see if there is anything unusual, double record etc but everything seems fine.

The email address is a hotmail.com but there are hundreds of accounts with those.


Really stumped. Any help would be appreciated.

Prestashop Version is

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