No couriers available for certain email addresses

[Garden Light Shop]

Hi,

 

I have a customer who has been trying to order. Every time he gets to the delivery screen it says there are no couriers available. If you change the email address (and nothing else) everything works fine with all the couriers showing.

He also stated his son had the same problem

I have looked in the database to see if there is anything unusual, double record etc but everything seems fine.

The email address is a hotmail.com but there are hundreds of accounts with those.

 

Really stumped. Any help would be appreciated.

Prestashop Version is 1.6.0.6

[Adria Laxson]

I had something like this happen before & it seems like it had something to do with certain zones (states, countries, etc) that weren't enabled for the carrier. I would start there.