donut_mixer Posted October 24, 2016 Share Posted October 24, 2016 (edited) Hi, can anyone please help, because i don´t know what to do else. I have buyed a theme (Jewelrynew 1.3.1) but there is so many mistakes, things don´t line up correctly, and the last but not least, the theme does not look as in the demo. (And i have only installed it). Therfore is my question how can i get a refund from the developers? and is that possible? Edited March 27, 2022 by kspr_hnsn (see edit history) 1 Link to comment Share on other sites More sharing options...
donut_mixer Posted October 24, 2016 Author Share Posted October 24, 2016 (edited) Hi, Edited March 27, 2022 by kspr_hnsn (see edit history) Link to comment Share on other sites More sharing options...
rocky Posted October 24, 2016 Share Posted October 24, 2016 You should ask for a support using the contact form of the website you bought the theme. Link to comment Share on other sites More sharing options...
Antoine F Posted October 24, 2016 Share Posted October 24, 2016 Hello! @kspr_hnsn: I suggest you contact the Billing team by filling out this contact form right here. Don't forget to select the title "I have a billing issue", otherwise your message won't be sent to the dedicated team. Cheers, Antoine Link to comment Share on other sites More sharing options...
Simonas Invertus Posted October 25, 2016 Share Posted October 25, 2016 Yes it is possible. If you bought theme in addons marketplace just write developer and ask for refund. You can also try to dispute the charge in your paypal or credit card payment system. Link to comment Share on other sites More sharing options...
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