how to get refund back from a theme I bought?

[razvypp]

Hello,

 

I have bought a theme from addons.prestashop.com, but it has huge loading time after installing it, i mean like 60 seconds on the homepage, I contacted the seller and he gave me some retarded answers ( all were non sense ), after which his final answer was to enable the prestashop cache cause it's faster !

 

After asking for a refund, because the theme is unusable and his lack of interest to fix it he did not answer anymore.

 

Outrageous !

 

My question is this, how can I get a refund, I cannot find a way to contact prestashop regarding this issue, when i select problem with a product I have, it sends the messages to the seller, not to the prestashop theme.

[Krystian Podemski]

Hello,

 

but... did you follow his instructions? reallly, it's hard to create theme which loads 30+ seconds and it's probably related:

 

a ) to your server

b ) you're doing something wrong

 

You'll have the same issues with next theme if problem is related to something other than the theme.

[razvypp]

It's impossible i have dedicated server with unlimited resources, on which I am a shop with 200.000 products and it's running smoothly.

There isn't anything i am doing wrong, they have the same problem on their theme demo page.

 

Also, i keep telling them it's not normal and they keep trying to convince me that their theme is very complex and it's normal for it to load like this and i should activate cache.

Edited September 30, 2016 by razvypp (see edit history)