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Order products number different than what the customer has ordered


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I have encountered a very strange situation.


A customer ordered 5 products, and in the order in the backoffice I can only see 3 of them, but the total value is of all 5.

The customer paid trough paypal and in paypal all 5 products appear as the cart description.

Also, if I check the Shopping Cart history I can find the customer's cart with all 5 products in them.


The customer did not issue any return for any of the products.


Can anyone point to a possible source of the problem.


I have attached a screenshot with the order details and the shopping cart.


Thank you in advance



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