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Order confirmation mail not sent to client


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I have a wierd problem with my ps 1.6.0.9 with leomobile theme , for some reason , the client gets all mails (if order is canceled , order status ) but it doesnt get the first mail , the confirmation mail.

 

The page is hosted in gce and we use sendgrid for sending mail.

 

Admin olso gets his mails (new order mail) , even client order messages . The only mail it doesnt appear the one that starts with :

 

Hello "Customer Name"

We thank you for buying in "shop name "

Order details ...

 

(i olso attached a photo of the mail missing)

 

Any help is appreciated.

post-860739-0-06089200-1474895866_thumb.png

Edited by mitzayapa (see edit history)
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No mail there.But still , if i send a test mail , it works. I think a mail configuration problem (php/smtp) wouldnºt allow me to send SOME of the mails and some not; i mean , i get everything (confirmation to admin , awaiting payment to client) but not the confirmation for the client.Thats the only one thats missing.

 

Nevertheless its wierd theres no mail in Advanced Parameters > E-mail tab , only the mail settings.

What could it be...

(attached file)

post-860739-0-25672300-1475314597_thumb.jpg

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