Paypal modules not sending email and address information to paypal

[freakhouse]

I'm using the Paypal Pro module and the Paypal USA/Canada module. When I get an order, the customer's email address and street address are not showing up in Paypal. It doesn't show what product they've ordered either. It does show this info in the backoffice.

 

 

[freakhouse]

bump

This issue is with Paypal Pro.

[chvchd]

I have the same issue with PayPal Standard that I bought from Prestashop addons. Tried to contact support but no answer yet. Look like there's less and less support from Prestashop support.   

[freakhouse]

bump

[Didjou]

Deactivated the option :  advanced order in the advancedeucompliance module

 

This a bug know as a time from prestahop, in fact customers can made an order without create a account 

then you just receive the email from paypal for the transaction but nothing else appears on the BO no email from our shop send to customers,

no order for our shop exist because the customers have no account created and can without create an account Pay directly with Paypal and he's is not stopped before pay with Paypal

so customers think that they account is created when they order with paypal

 

and result it make a Ghost order where no product, customers doesn't exist and only thing that we have is the Paypal Transaction  

 

​So deactivated the Advanced order and then it will be ok and no more problems like this ( it's also the same for cheque or bank wire )

. This bug is know from the start but nothing is corrected by prestashop ....$

 

Enjoy the silence ...