Prestashop Cloud store dissapeared without a trace !

[polamai]

I had started working on my Prestashop site with cloud hosting. I also had a holding page set up. All was working fine, then i logged in today to work on the main site and everything has dissapeared. I see only blank pages for my site, holding page AND site management pages. How can this be? Is Prestashop at all reliable? I received no notification of any problem or downtime. Can anyone shed some light on this before i abandon Prestahop completely?

 

Many thanks

[selectshop.at]

This page should still be accessible: https://www.prestashop.com/cloud/en/support?init=ask

 

Filling out that form is the fastest way to get your Cloud store back up.

[annshan]

same story here.

 

morning it was working fine and all of a sudden disappeared.

 

any help

Edited August 4, 2016 by annshan (see edit history)

[stjerome]

Yup. Same here. I've tried contacting them via Facebook message and posting, and also by telephone. There is no answer from anyone. It's all a little creepy.

[WJFotoarte]

Same problem, my store and disappeared out of nowhere.

[BeatsMe]

Already posted elsewhere.... but yeah, mine is goneski too

Edited August 4, 2016 by BeatsMe (see edit history)

[Antoine F]

Hello everyone,

 

I've reported the issue to the team, we're working on it. I keep you posted as soon as I have more information.

 

Edit: I confirm you that your stores should be back online soon. If it's not the case, contact me ASAP.

 

Explanation about the issue: The root cause has been identified and is linked to an overload of the storage infrastructure. Though it’s being handled, some issues may still occur until everything has been tested and validated.

 

We sincerely apologize for the inconvenience.

[polamai]

My shop is back up, but how do we know this wont happen again without warning in the future?

[GM Pens]

Thanks!! My store is now up again

[stjerome]

Mine is working this morning. It lost an order though that was made. I'm glad I got notified through paypal.

[GCNZ]

Phew.. my store back up again. Remind me to back up!

[kmetek]

still nothing here.

[Antoine F]

Hello kmetek,

I've sent you a private message.

[Dux211]

My Prestashop cloud also disappeared without trace. 

[Antoine F]

Hello Dux211, 
I've sent you a private message too.

[kmetek]

we need solution not PM

[Antoine F]

@kmetek I know, I'm still waiting for an answer from the team.

[copytronica]

Hi Antoine Flavigny Mi prestashop Cloud store copytronica.pswebshop.com is dissapeared, and I can't see it in my back office in my shop's list   

I was developing the store but now has disappeared , I tried to create it again but I do not see the option of cloud .

 

Don't is possible create prestashop cloud store in Spain? 

Is it temporary or permanent?

 

Thanks for you answer.

[copytronica]

This page should still be accessible: https://www.prestashop.com/cloud/en/support?init=ask

 

Filling out that form is the fastest way to get your Cloud store back up.

Thanks mdekker, I do it

[Ncarcamo]

alguien tiene conocimiento sis las tiendas prestashop cloud han sido ya restablecidas

[ROBP]

Hi Antoine Flavigny Mi prestashop Cloud store is dissapeared, and I can't see it in my back office in my shop's list     any one can help to recover it?

[Witchery]

My Prestashop cloud also disappeared without trace. I don't see any menu after log in.

[kmetek]

their answer:

 

We sent you an email the 28th September 2015 telling you we will remove your store if no connection from you was made ​​before 30 days.
The deadlines of 30 days past and your shop has been removed from our hosting.
Our hosting partner doesn't allow us to restore your shop, it has been physically removed from our hosting space.
We advise you to recreate a new shop from your account.

Do not hesitate to contact us if you have other questions.
Best regards,

 

i never got the email on that date.

[cooknplaymx]

I never got the email either. Can I recover my shop files so I can move it to another hosting service?

[Antoine F]

Hello there,

@cooknplaymx: I suggest you contact the support team here. Feel free to click on the button "Contact us now" at the bottom of the page (a contact form will appear).

If you have any question, feel free to send me a private message.

Best,
Antoine