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javierrd68

my shop not work

Question

its the server down?

my shop in prestashop cloud work some hours ago

now go to working and not working nothing

no backoficce not front ofiice , nothing

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Same here! I have customers waiting for orders and cannot get to them! Has anyone heard anything? Prestashop is not answering messages or posts via Facebook either like they usually do. I'm hoping it's because they are working hard to fix this. It is painful for business!

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Same here.... i can connect via ftp, but that is of very little help being cloud based.

 

No errors, just a blank white screen on both back and front office.

 

Did anyone post a support ticket??  And get an answer??

Edited by BeatsMe (see edit history)

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Has anyone tried to contact Prestashop to see what is going on? This is scaring me a bit...

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I tried calling them, even their message system is messed up and not working properly. :(

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I called and got a message that they were closed for the day. Hours are 8-5 EST . I filled in some form to contact them. I have no idea how to do a "help ticket". I didn't get a response but if it's after hours I am sure they won't answer. My site is STILL down. I am NOT happy. If they want me to spend money on their add-on and services, they need to provide a service that WORKS.

I will call right at 8am and see if I can get through. Will keep you all posted.

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Mine is working this morning. How about you guys? It lost an order though that was made. I'm glad I got notified through paypal.

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Mine is working, too. Maybe they were doing maintenance or something?? Wish they would update us about these things.

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