Jump to content

emails from order comments


Recommended Posts

I've noticed that I'm not receiving notification emails when a customer comments a pending order: they are correctly listed on PS dashboard but apparently no emails are sent to the customer service configured address.


Not sure if this is a bug, a missing feature, or a misconfiguration on my PS instance.


I'm regularly receiving notifications by email for everything, including when the user adds a comment while finalizing the order, but not if the customer adds a comment later, retrieving the order on his own front-end order history and filling the dedicated form.


Sometimes I've missed their messages for a while so it would be nice to see notifications for order comments too.


Anybody can please clarify if this is a problem with my instance or it's just a PS missing feature?





Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...