ramsharan Posted June 21, 2016 Share Posted June 21, 2016 (edited) Hi guys, I am using prestashop 1.6.0.9 and backend performs very slow,I have followed every article about improving perfomance and no luck.every click takes 30 seconds to load page in backoffice.Front office is pretty fast in average 2-3 seconds to load the page. Backoffice is unusable as every page takes 30-45 seconds to load.I have got hosting company to check it and they find no issues on server as front office is ok.I have CCC (Combine, Compress and Cache) enabled.smart cache in perfomance in back office. I have done debug profiling and i have attached the screenshot .No idea what i should be looking. can you guys please advise. thanks Ram Edited June 21, 2016 by ramsharan (see edit history) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 21, 2016 Share Posted June 21, 2016 Almost always this is a result of a 3rd party module. An easy way to eliminate 3rd party module as cause try this: back office-->advacned parms-->performance at the debug section, set to 'yes' Disable non PrestaShop Modules & Disable all overrides then test back office pages that are slow and see if issue goes away. If the issue goes away you will need to find out which module(s) are causing this issue of course. Link to comment Share on other sites More sharing options...
ramsharan Posted June 21, 2016 Author Share Posted June 21, 2016 Hi, Thanks for ur reply. I did try ur suggestion,disabled the non prestashop modules and all overrides. Cleared the cache after that.No change,still all backoffice page slow to load.same time 30-40 seconds.not sure what to look for now? thanks Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 21, 2016 Share Posted June 21, 2016 We only see partial PrestaShop profiling report. Can you create report on slow page and attache complete report? Link to comment Share on other sites More sharing options...
ramsharan Posted June 21, 2016 Author Share Posted June 21, 2016 Hi, Full profiling report is here : https://dl.dropboxusercontent.com/u/74353742/debug.html Basically load time in backoffice is same slow for every page.Pls advise your finding and what I need to do. thanks Ram Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 21, 2016 Share Posted June 21, 2016 (edited) Hey Ram, Actually your first screen shot had good info. back office-->modules-->module positions tick Display non-positionable hooks Then ctl+f and find displayBackOfficeHeader These are the modules hooked where slow down occurs, one of these is certainly creating issue. Sorry I should have pointed this out earlier, maybe you can from modules page disable and see if improvement. Advise creating back up of db prior to making changes just in case you break something in debug. Edited June 21, 2016 by El Patron (see edit history) Link to comment Share on other sites More sharing options...
ramsharan Posted June 22, 2016 Author Share Posted June 22, 2016 Thanks solved,it was a auspost module.even though was uninstalled it was still there.what I did was resintalled and uninstalled,no its completely gone and backoffice is flying PrestaShop™ 1.6.0.9 - 0.803s thanks a lot for you help ,really appreciate it. I want to upgrade to new version using 1click upgrade ,do you recommend it ?or I should stick to 1.6.0.9 and wait till 1.7 is released. thanks 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted June 22, 2016 Share Posted June 22, 2016 great news! glad you got it sorted. re upgrade, 'always' build a test copy of your shop to try upgrade process. Then you can decide on how to proceed. Please return and help others with this sort of issue as you learned much. happy day, el 1 Link to comment Share on other sites More sharing options...
Denver Prophit Jr. Posted December 11, 2016 Share Posted December 11, 2016 Had similar slow modules load page until I found "Connect to UPS: 'Handling fee' must be configured to use this module correctly." bug that caused the modules screen to load slow. Bug reported in 2014 and never fixed. Link to comment Share on other sites More sharing options...
Rosie Posy Posted February 20, 2017 Share Posted February 20, 2017 Almost always this is a result of a 3rd party module. An easy way to eliminate 3rd party module as cause try this: back office-->advacned parms-->performance at the debug section, set to 'yes' Disable non PrestaShop Modules & Disable all overrides then test back office pages that are slow and see if issue goes away. If the issue goes away you will need to find out which module(s) are causing this issue of course. This resolved the no access to the orders page where payplug was used for the payments. How do I go about finding out which plugin causes the malfunction? Thanks for your post Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now