Bug on Order Accepted email

[giwrgos88]

Hello, I have a small issue with the Order Accepted template. There are variables that instead of the value the email shows the variable name, where on the pdf that is attached with the email is fine. I have updated the emails to the latest version but still I'm having the same issue. Does anyone knows why?

 

here is a sample image

 

 

Thanks

[erouvier29]

Probably because those extra variables are not set when formatting the email, while {total_paid} is.

Is that email sent on order state changing?

In that case, did you extend OrderHistory::sendEmail()?

Edited May 4, 2016 by erouvier29 (see edit history)

[giwrgos88]

Probably because those extra variables are not set when formatting the email, while {total_paid} is.

Is that email sent on order state changing?

In that case, did you extend OrderHistory::sendEmail()?

Nop I didn't extend it, I haven't touch the emails, is the default way, how are coming from prestashop

[erouvier29]

Sorry for yesterday, I was looking at the wrong place. This is the order confirmation email, which is sent by the payment modules.

Which payment module(s) do you use? Does the error occurs with all of them?

[giwrgos88]

Sorry for yesterday, I was looking at the wrong place. This is the order confirmation email, which is sent by the payment modules.

Which payment module(s) do you use? Does the error occurs with all of them?

yes it occurs with all the payments, do you believe the problem is coming from a module?

[erouvier29]

If the error occurs with all your payment modules (how many do you have?), it may rather come from the common code ie /classes/PaymentModule.php.

Is there an override (file /override/classes/PaymentModule.php)?

Which version of PS?

[giwrgos88]

If the error occurs with all your payment modules (how many do you have?), it may rather come from the common code ie /classes/PaymentModule.php.

Is there an override (file /override/classes/PaymentModule.php)?

Which version of PS?

Hello sorry for taking me so long to reply. There is not any override class for PaymentModule.php. I have cash on delivery and paypal. The issue is only with the order accepted template, the order confirmation is fine which is the same email file.

[giwrgos88]

I found out today that is not the only template which I have the issue. Also on the txt which is attached is fine but on the html it shows variables instead of the value of the variable