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Reply to e-mail goes wrong


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Hello,

 

I have a problem and I have tried everything, but I can't get it to work...

 

I have build a webshop for a client. The customers get e-mails when they have placed an order.

 

When the customers reply to this e-mail, I get those e-mails. SOMETIMES. Not all the time! I receive only 1 in 10 e-mails, instead of my client....

 

I have tried about everything. I have changed every e-mailaddress that I could find, into my clients e-mailaddress.

So these I already tried:

 

- Customers --> contact persons

- Preferences --> store contacts

- The module "e-mail alerts"

- Advanced Preferences --> E-mail

 

Does anyone have a clue how to fix this?

 

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