Jump to content

Shopping Cart: Oops, something went wrong Error Prestashop


Recommended Posts

Dear prestashop experts,


I got a big problem with my prestashop webshop, I will describe the bug below. If you could help us that would be highly appreciated


What happens when we get the bug:

  • We can’t open product pages anymore it will show the following error: “Oops, something went wrong”
  • We can’t open the shopping cart page anymore (shows the same error)
  • All prices in the webshop are showing excluding VAT


How does the bug get “activated”:

We are not 100% sure but we know this,

  • When a customer has products in his shopping cart and leaves the webshop and then a couple of hours/days goes to our webshop again the bug occurs.
  • The bug doesn’t occur every time, it seems pretty random


What fixes the bug:

  • We found that deleting the shopping carts of customers deletes the bug




I set define('_PS_MODE_DEV_',  to true and it is showing the following error:




Fatal error: Call to undefined method PrestaShopException::getExtendedMessage() in /public_html/override/classes/exception/PrestaShopException.php on line 38


And in the backoffice it shows this error:




Fatal error: Call to undefined method PrestaShopDatabaseException::getExtendedMessage() in /public_html/override/classes/exception/PrestaShopException.php on line 38


Additional information:

  • Prestashop
  • This problem has something to do with the shopping cart. Because it only happens when you have a product in the shopping cart (not all shopping carts. This is also really random. It now happens on 1 of the 4 installed browsers on my computer. And the next time it happens on another browser.)



Can someone please help me?

Thanks in advance!!!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...