Sedona Posted April 5, 2016 Share Posted April 5, 2016 Regarding the PayPal Direct Payments module: http://addons.prestashop.com/en/5314-paypal-direct-payments.html What is the return URL I need to enter in PayPal? I have tried:http://www.mysite.com/modules/npaypalpro/views/templates/front/order-confirmation.tpl but its not redirecting to the order confirmation page; Im instead returned to either the login page (when placing the order as a guest) or to the order history page (when placing the order by creating an account). I need to be returned to the order confirmation page in both cases, how can I do that? Any help is much appreciated. Link to comment Share on other sites More sharing options...
Andrej Stas Posted April 7, 2016 Share Posted April 7, 2016 Regarding the PayPal Direct Payments module: http://addons.prestashop.com/en/5314-paypal-direct-payments.html What is the return URL I need to enter in PayPal? I have tried: http://www.mysite.com/modules/npaypalpro/views/templates/front/order-confirmation.tpl but its not redirecting to the order confirmation page; Im instead returned to either the login page (when placing the order as a guest) or to the order history page (when placing the order by creating an account). I need to be returned to the order confirmation page in both cases, how can I do that? Any help is much appreciated. I would try to write the developer first, I'm sure they have the correct answer. Link to comment Share on other sites More sharing options...
Sedona Posted April 7, 2016 Author Share Posted April 7, 2016 Yes, I already wrote them two times but they don't respond. As far as I understand the developer is Prestashop; Im surprised they have such a bad customer service/tech support. Makes me want to start looking for a different shopping cart. Link to comment Share on other sites More sharing options...
Andrej Stas Posted April 7, 2016 Share Posted April 7, 2016 Yes, I already wrote them two times but they don't respond. As far as I understand the developer is Prestashop; Im surprised they have such a bad customer service/tech support. Makes me want to start looking for a different shopping cart. I see.. I know you probably checked it, but isn't there any documentation coming with the module? No instructions how to install it? Link to comment Share on other sites More sharing options...
Sedona Posted April 7, 2016 Author Share Posted April 7, 2016 Yes there is installation instructions with the module but it does not mention anything about the return URL. All common sense would suggest that this is the correct return URL:http://www.mysite.com/modules/npaypalpro/views/templates/front/order-confirmation.tpl since this is what is included in the module as the only "order-confirmation" file. But when I use this URL in PayPal and place an order then I'm just returned to the login page. Do I need to move this "order-confirmation.tpl" file to the root directory? Are there any settings in Prestashop that can cause this behavior? Link to comment Share on other sites More sharing options...
TheLiteraryBlogger Posted April 7, 2016 Share Posted April 7, 2016 Sorry to be a little off-topic, but you said the customer service isn't good and you're considering looking for something else? Is this just based on this experience, or do you also have other negative experiences? I'm actually here to try and make my mind up as to whether PrestaShop is right for me, so of course I would like to hear both sides of the coin. I have heard many good things actually, which is why I am looking into it, and I don't think with only one bad experience I would say a company has bad customer service. But if you have more examples, please share them with me. Link to comment Share on other sites More sharing options...
Sedona Posted April 8, 2016 Author Share Posted April 8, 2016 I don't have other serious negative experiences with Prestashop customer service, but I also haven't contacted them earlier. I think its a big red flag if a company's customer service does not respond to your messages. Yesterday I filed a dispute with PayPal and finally Prestashop responded. Its bad karma that it takes a dispute to get them to respond. When deciding on a shopping cart solution you should of course also look at the product itself and not only the customer service. Link to comment Share on other sites More sharing options...
TheLiteraryBlogger Posted April 13, 2016 Share Posted April 13, 2016 I don't have other serious negative experiences with Prestashop customer service, but I also haven't contacted them earlier. I think its a big red flag if a company's customer service does not respond to your messages. Yesterday I filed a dispute with PayPal and finally Prestashop responded. Its bad karma that it takes a dispute to get them to respond. When deciding on a shopping cart solution you should of course also look at the product itself and not only the customer service. I absolutely agree that customer service needs to be good. But one bad experience isn't the basis for judging whether a company is bad on the whole. But, that being said, I have seen more than once on this forum that customer service has been rather lacking. It's really sad because on the one had PrestaShop seems to have so many good features that I am looking for. But I keep on hearing negative comments. Of course I still want to thoroughly look into it. And now that I know there is a link to test features and functions for free before committing, I am doing that. I don't know. This is all making the decision quite a bit harder. Link to comment Share on other sites More sharing options...
geminorum Posted May 20, 2017 Share Posted May 20, 2017 Hello, Have you resolve the return URL problem finally? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now