Shanemiah Posted March 16, 2016 Share Posted March 16, 2016 Hi I am having an issue with the back office and front office, they don't seem to be working together, When i update something like product images or the image of the image slider, prestashop back office says its changed, but front office nothing changes, I have to go into the FTP, find the module Php/CSS and change something, even if it breaks the module, save it, then revert it, then it finally changes in the front office, this is causing us so much hassle as even when i change images, i get a massive question mark until i finally fix it, which takes me 30 minutes. This means to change 1 image, it takes me over 30 minutes just to change an image. Does anyone know what has happened as i am completely lost after looking at this for a while. Link to comment Share on other sites More sharing options...
tdr170 Posted March 16, 2016 Share Posted March 16, 2016 Do you have cache off and force compile on, this sounds like a browser or Prestashop cache issue. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 16, 2016 Author Share Posted March 16, 2016 (edited) Recompile templates if the files have been updated Cache - yes Type - MYSQL Clear cache everytime something has been modified That is my settings for cache Edited March 16, 2016 by Shanemiah (see edit history) Link to comment Share on other sites More sharing options...
tdr170 Posted March 16, 2016 Share Posted March 16, 2016 Turn cache off and recompile to always then clear your browser cache, Google is the worst for displaying images that have been changed as it will fetch the images from cache first. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 16, 2016 Author Share Posted March 16, 2016 I've done all that but nothing has worked. Still not showing new images, and now even doing stuff in the FTP is not changing the front office. This is becoming a massive issue for me as this is a live website and i need to get it perfect as we are having high bounce rates due to errors. Link to comment Share on other sites More sharing options...
tdr170 Posted March 16, 2016 Share Posted March 16, 2016 Can you give a link to the shop and an example of an image that is showing but was changed. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 17, 2016 Author Share Posted March 17, 2016 I got it working with my old method. But if you look at the banner, yesterday it took me 2 hours to finally change it to those images. https://discounttilesupplies.co.uk/Thats the shop link, basically anything on home page when edited needs to be edited in the FTP to change. I have disabled caching and haven't tried it since, but i am in the middle of designing more slider banners and will be able to test it later. When i've done them i will say on the forums weither it changed or not. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 17, 2016 Author Share Posted March 17, 2016 So attached are some image change i did, i have changed it to match what it resizes it too. But as you can see, it hasn't change the image in the front office, back office it is connected to the 250x178px image, front office is still showing it is using 350x250px, now unless i edit it via FTP this will not change. The second lot of images is showing how i've edited cross selling module to not show price, yet on a page, it is still showing price, once again im sure if i edit the FTP this will effectively change, but have not tried it with this module yet. This is now getting very stressful as prestashop quotes its an amazing back office with easy to use modules, yet all i seem to be doing is running everything via FTP, which if i wanted to do that i would of designed using a different platform with cheaper modules. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 18, 2016 Author Share Posted March 18, 2016 Anyone? Really need the help on this as its causing so much hassle. Link to comment Share on other sites More sharing options...
tdr170 Posted March 18, 2016 Share Posted March 18, 2016 If you look at the Preferences, Images page you will see Prestashop resizes images to many different image sizes each has its own location in Prestashops FO. If you are aware of this and changes some of the sizes of the images did you regenerate thumbnails also on the Preferences, Images page. I just tested the cross selling module and set to not show prices and I had to clear the cache before the prices not longer showed but did work fine after this. Link to comment Share on other sites More sharing options...
Shanemiah Posted March 19, 2016 Author Share Posted March 19, 2016 I figured it out. What i hadn't crossed my mind was when we transfered host, they had misplaced the cache folder and never put it back into the smarty cache folder, and had changed the change to cachefd which had buggered it all up. Thank you for your help. Link to comment Share on other sites More sharing options...
onsightadisal Posted October 24, 2016 Share Posted October 24, 2016 Hi Can I still hijack this thread? Same thing happens to me and I cannot do anything to change the images in the current slides or add new slides, despite having cleared cache and everything else. This is so frustrating. Link to comment Share on other sites More sharing options...
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