electricd3v Posted March 15, 2016 Share Posted March 15, 2016 I am looking for some live chat software for my website but I don't have any idea which one should I use. Do you have any advices? Link to comment Share on other sites More sharing options...
premiumpresta Posted March 15, 2016 Share Posted March 15, 2016 I'm using Zopim on my website. It works very well. Link to comment Share on other sites More sharing options...
MacRoy Posted April 7, 2016 Share Posted April 7, 2016 Hi! I can warmly recommend you this one: http://addons.prestashop.com/en/18967-live-chat-pro-helpdesk-responsive.html Best regards MacRoy Link to comment Share on other sites More sharing options...
LiveChatAdam Posted April 8, 2016 Share Posted April 8, 2016 Hi electricd3v! I know that I am not objective so I'm not gonna tell you that we are the best (it's true, we are! haha) and instead of that I will give you this revieiw link: http://live-chat-support-software-review.toptenreviews.com/ Cheers, Adam Link to comment Share on other sites More sharing options...
electricd3v Posted April 10, 2016 Author Share Posted April 10, 2016 I'm using Zopim on my website. It works very well. i heard many good things about it but i also see very bad mobile app reviews while i really need it :/ Hi! I can warmly recommend you this one: http://addons.prestashop.com/en/18967-live-chat-pro-helpdesk-responsive.html Best regards MacRoy On a first look it looks good. Do they have mobile app so I will be able to talk with my customers from my iphone or ipad? Hi electricd3v! I know that I am not objective so I'm not gonna tell you that we are the best (it's true, we are! haha) and instead of that I will give you this revieiw link: http://live-chat-support-software-review.toptenreviews.com/ Cheers, Adam Thanks for this link! I didn't even thought that there are so many solutions on the market :/ quite hard choice. Link to comment Share on other sites More sharing options...
Naldinho Posted April 10, 2016 Share Posted April 10, 2016 I also use Zopim -- works well and since we are a small store we get away with the free package. I don't need or use the mobile app so can't give much insight there. The few times I used it was fine but my phone got hot and battery life was really bad. The app has been updated several times since I last used it but I have no need for it so have not tested more recent versions. Link to comment Share on other sites More sharing options...
Guest Posted April 10, 2016 Share Posted April 10, 2016 We use tawk.to and find it excellent Link to comment Share on other sites More sharing options...
electricd3v Posted April 10, 2016 Author Share Posted April 10, 2016 I also use Zopim -- works well and since we are a small store we get away with the free package. I don't need or use the mobile app so can't give much insight there. The few times I used it was fine but my phone got hot and battery life was really bad. The app has been updated several times since I last used it but I have no need for it so have not tested more recent versions. Than I'm gonna check it out on my own. Thank you. They have some trial for higher packages? We use tawk.to and find it excellent Thanks for your reply but I look only for premium paid solutions. I heard a lot about their security issues and I don't want to take any risk. I am kind of security-freak. Anyway I really appreciate your reply Link to comment Share on other sites More sharing options...
morbideye Posted April 11, 2016 Share Posted April 11, 2016 Hi electricd3v! +1 for LiveChat because they are really good! I love their support and customization options. Link to comment Share on other sites More sharing options...
electricd3v Posted April 11, 2016 Author Share Posted April 11, 2016 Hi electricd3v! +1 for LiveChat because they are really good! I love their support and customization options. can you remove their branding? Link to comment Share on other sites More sharing options...
morbideye Posted April 11, 2016 Share Posted April 11, 2016 yes you can do it in their css customization! I really recommend you them. Link to comment Share on other sites More sharing options...
electricd3v Posted April 12, 2016 Author Share Posted April 12, 2016 yes you can do it in their css customization! I really recommend you them. Thanks! And how their mobile app works? Link to comment Share on other sites More sharing options...
morbideye Posted April 12, 2016 Share Posted April 12, 2016 Well I can compare it only to zopim mobile app (their service is really good but their app really suck) and it's awesome. I never had any issues but I also can't compare it to others. Link to comment Share on other sites More sharing options...
electricd3v Posted April 12, 2016 Author Share Posted April 12, 2016 Well I can compare it only to zopim mobile app (their service is really good but their app really suck) and it's awesome. I never had any issues but I also can't compare it to others. I see... so let's get back to livechat - css customization is available in every package? Link to comment Share on other sites More sharing options...
Dh42 Posted April 12, 2016 Share Posted April 12, 2016 I like Olark personally. It has a lot of targeting features. Link to comment Share on other sites More sharing options...
morbideye Posted April 12, 2016 Share Posted April 12, 2016 nope. You get access to css customization in regular plan and all above. And it's worth to tell that even in regular plan you can unbrand your chat. Link to comment Share on other sites More sharing options...
tuk66 Posted April 13, 2016 Share Posted April 13, 2016 Consider LiveAgent. It has many unsuspected abilities. Link to comment Share on other sites More sharing options...
electricd3v Posted April 13, 2016 Author Share Posted April 13, 2016 nope. You get access to css customization in regular plan and all above. And it's worth to tell that even in regular plan you can unbrand your chat. That looks very good. Other softwares offer unbranded chat for very high prices so 30$ is worth it i guess. Consider LiveAgent. It has many unsuspected abilities. Thanks tuk66! Do they have mobile app? Link to comment Share on other sites More sharing options...
tuk66 Posted April 14, 2016 Share Posted April 14, 2016 Yes, LiveAgent has native iOS and Android mobile applications. Link to comment Share on other sites More sharing options...
tztudio Posted April 14, 2016 Share Posted April 14, 2016 I installed Zopim on my website a few weeks ago, after researching several different options, and I LOVE IT! Link to comment Share on other sites More sharing options...
tztudio Posted October 20, 2016 Share Posted October 20, 2016 I have been using Zopim Chat for months, and I LOVE it! Link to comment Share on other sites More sharing options...
tztudio Posted October 20, 2016 Share Posted October 20, 2016 Don't use tawk.to, their customer service was horrible, they didn't even know what Prestashop was when I contacted them for help. Zopim Chat was super easy to install, and the interface is very friendly. HIGHLY recommend Zopim chat. Link to comment Share on other sites More sharing options...
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