endlessxpressions Posted February 17, 2016 Share Posted February 17, 2016 All of sudden today, a few customers have gone to the website and logged in, Yes it is showing and giving another customers account info! They can see the other customers personal information. Whats weird is that 5 customers have told us this today, and they are all signing into 1 other customers account. So customer Cari signed into her account but it is showing summer wilsons account and info. HELP!! I do not know why this is doing this all of a sudden and how to fix this. They are all able to see summer wilsons account info.. Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 Now my slider is even gone missng.. ugh.. what is going on with the system? Acting up like crazy today! and we have changed NOTHING Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 17, 2016 Share Posted February 17, 2016 Now my slider is even gone missng.. ugh.. what is going on with the system? Acting up like crazy today! and we have changed NOTHING if you have done nothing (like run a db cleaner or otherwise modified your db), and the shop is deteriorating in front of your eyes, then it could be that serve related changes have been made by your hosting provide, possible some new underlying cache that is not compatible with any other than wp. I'd give hosting a call to see if anything is going on . Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 So Strange.. we have has this site up for a while.. then today BOOM.. all this crazy stuff. Slide missing, showing some random customers account, currencies not switching.. (pulling my hair out here) Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 17, 2016 Share Posted February 17, 2016 I understand it can seem rather stressful so please take a break, walk away and then come back to it fresh. We have all been in pickles. Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 I have Hostgator for hosting.. nightmare lol .. now to be on hold for help with them. Thanks for the info.. must be with the Host. No other answer for the issue it seems Link to comment Share on other sites More sharing options...
razaro Posted February 17, 2016 Share Posted February 17, 2016 Do you have some module for caching and what is that line above slider,onother module ? Think I saw that issue before and think there is some topic on forum about that. Problem appears when code from block userinfo is used outside of module, and then it got cached. But it could be something else too Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 I dont believe so.. Im not techy or a programmer so bare with me, I dont have anything outside installed as we do know really know how lol I just got ahold of Hostgator. they say its nothing on their side they can see. Nothing has changed on the host side Ive had quite a few issues with Prestashop previous with Cache (logging in and out) It has to have something to do my prestashop I truly have no idea what to do here. Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 Im not sure why it is logging our customers into another customer account - thats a huge no no. The line is a script from Post affiliate pro showing the affiliates name. Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 We have had the site up for months, and this is the first its crossed customer accounts. We HAVE had issues with signing in and out previous.. we thought that was resolved. But no changes have been made with any modules, the cpanel, hosting.. etc. Just "happened" today. I cleaned the cache in the site - nothing changed with that. Wish I understood this a little better to know where to look Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 its now logging me out when I didnt sign out. I sign in, then click to the main page - Poof signed me out. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 17, 2016 Share Posted February 17, 2016 Enable PrestaShop Debug mode and recreate various issues and see if any additional information can be obtained. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
razaro Posted February 17, 2016 Share Posted February 17, 2016 Yeah I also noticed that you get logged out when you move from https to http. For example if you browse my account pages it is OK but if you get to home you got logged out. Try few things: disable that Post affiliate pro module and clear cache in back office and also browser one. Then you could also try to make whole site https by going to Preferences > General, but this is not real solution. Also check Advance parameters > General Information to see if all is OK there. 1 Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 17, 2016 Author Share Posted February 17, 2016 We had a solution to fix the log in/ auto log out issue before but I can't find it now. It was one simple line I had to add to some file! And I can't find it LoL Did PS recently do an update? If yes, then that is why we have the log in /auto logout issue again.. it wiped out the code I put in there. I thought I saved it but NOPE! augh! Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 18, 2016 Author Share Posted February 18, 2016 My site is going Bzerk! Now people can't sign in or out, can't add items to carts Can anyone point me in the right direction??? I'm at a loss here. My host says it's not their side Endlessxpressions.com Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 18, 2016 Author Share Posted February 18, 2016 Enable PrestaShop Debug mode and recreate various issues and see if any additional information can be obtained. https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ How do I see errors where I dont know what page to go to? SO sorry, im not understanding. I set it to true, went to my site.. but I dont see anything? Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 18, 2016 Author Share Posted February 18, 2016 Current Issues: 1. Slider comes and goes 2. Cannot stay logged in. After someone logs in, it kicks them back out of they click anywhere. 3. Some cant add items to cart. 4.. Most cant checkout .. it kicks them off (I have discount groups) and then when they get to checkout, it wont let them pay. Says "Sorry, this feature isn't available right now An error occurred while processing this request. Please try again later. If you think you're seeing this by mistake, please let us know." I have representatives, so each has a discount per their group. We have 3 groups (Customers, reps, founding reps) Nothing is working for anyone. Host gator made no changes. We made no changes Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 18, 2016 Author Share Posted February 18, 2016 Opps and 5. Other customers are seeing some random persons informations account when they try to sign in Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 19, 2016 Author Share Posted February 19, 2016 If I enable force whole site https.. It works 50% of the time. But slows my site up and ends up timing the site up most of the time. We are STILL having a login / out issue on the front end. Can anyone advise on why this is? Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 19, 2016 Author Share Posted February 19, 2016 If I take off the force https.. we go right back to not being able to log in or out.. and someone elses account appearing when a customer goes to their site. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 19, 2016 Share Posted February 19, 2016 I think this is really outside of the scope (without hands on access) what can be solved. My suggestion would be to look for 'paid' help in the jobs section. Then get a couple quotes but only from community members that are active in the forum. I think you will be best served this way and can sleep better at night. I can move this topic to jobs section if you like, let me know. Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 19, 2016 Author Share Posted February 19, 2016 Yes please.. If you would that would be great As I am at a loss here. 1 Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted February 19, 2016 Share Posted February 19, 2016 Hi everybody, this has been moved to the job offers section as we were making no progress in general forum. Please review above posts and see if this is something you can help with, please contact the community member via PM! 1 Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 19, 2016 Author Share Posted February 19, 2016 Update on the site issues.... 1. Customers Cannot stay logged in. After they get to the sign in, and click somewhere else it logs them out 2. in some cases a customer will go to the site and some random persons (another customer) account is loaded on the site and they can see all their info. 3. The currency will no move off of CAD. Should by default be US. However its not, and no one can change it. 4. Site takes FOREVER to load another page. just seems to not load some days either.. we are all having various issues. I also need to full site audit if possible in case im missing anything Link to comment Share on other sites More sharing options...
endlessxpressions Posted February 19, 2016 Author Share Posted February 19, 2016 .. also may need a caching plug in. seems I might need to optimize my site on top of everything else Link to comment Share on other sites More sharing options...
maklenard Posted April 25, 2017 Share Posted April 25, 2017 I seem to be having this same problem. has anyone found a solution? Link to comment Share on other sites More sharing options...
maklenard Posted May 1, 2017 Share Posted May 1, 2017 hi, I just posted a job topic for a similar issue, and i just want to share my current situation.. my website theskincarecurator.com is hosted at BLUEHOST i have been chatting with their support all day and just found out that they added new tech few weeks ago "varnish caching" this is what support said: "it is because of the varnish caching technology which is enabled on our server. That is why the CSS and HTML file updates are taking time to show the new updates. Sometime, you can see the update immediately, sometime it may take few minutes or an hour. You can try adding varnish cache disable codes in .htaccess file try it. You can check and search for the codes through Google." according to support it is possible for customers to see someone else's account through this technology because old pages are cached on the server. I had them disable it and i hope it resolves the issue. Also I am not sure why they would add this technology, they say because of it i now have to wait 30mins - 1hr to see if changes i do on the site will take effect. (seems to make site development difficult.) Link to comment Share on other sites More sharing options...
Dh42 Posted May 1, 2017 Share Posted May 1, 2017 Its something that is not recommended for shared hosting servers or people that do not know how to manage it. At the same time when you cache html with varnish you will break PrestaShop too. They are doing it to be able to squeeze more people on their cheap servers. Link to comment Share on other sites More sharing options...
maklenard Posted May 3, 2017 Share Posted May 3, 2017 Its something that is not recommended for shared hosting servers or people that do not know how to manage it. At the same time when you cache html with varnish you will break PrestaShop too. They are doing it to be able to squeeze more people on their cheap servers. yes i figured it was something like that.... its really sad that they degraded the quality of our servers, and we still had to pay the same fee. But apparently we were paying extra for a dedicated IP, and the total amount of our hosting and dedicated IP is the same price for hosting on a faster server (with free dedicated IP). so we just opted for that and our problem got solved.. sucky solution, but my customers were going wild already Link to comment Share on other sites More sharing options...
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