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My Prestashop Cloud Website Disappeared,

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Suddenly some customers told me that my website was ''ofline''

Upon checking i see its true, my website is gone and when i logged into prestashop i couldnt believe my eyes.

It sais ''create a webshop''

no option te edit my website like its really gone.

Can somebody please help me? i spend alot of time making it i also bought modules.

Edited by El Patron
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Database been deleted perhaps? Have you checked the data and files are all present and correct?

What do you mean by this?

The websites are www.steigerhoutkussens.com and www.steigerhoutkussens.nl

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I assume this is CLoud?

 

Contact their support and read the forums.  They have been erroneously deleting Cloud stores... I WOULD BE PISSED.... Just another reason to avoid it...

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I assume this is CLoud?

 

Contact their support and read the forums.  They have been erroneously deleting Cloud stores... I WOULD BE PISSED.... Just another reason to avoid it...

This is indeed Cloud,

I really dont know what to do this is very bad for my business because i start getting complaints.

Do you have a direct mailadres or phonenumber of prestashop?

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This is indeed Cloud,

I really dont know what to do this is very bad for my business because i start getting complaints.

Do you have a direct mailadres or phonenumber of prestashop?

my Cloud-shop is gone since yesterday, too! But my BackOffice is working and it seems that I can configurate the shop (without seeing the results live...). Can you work in your BackOffice, too?

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my Cloud-shop is gone since yesterday, too! But my BackOffice is working and it seems that I can configurate the shop (without seeing the results live...). Can you work in your BackOffice, too?

Hello,

I always edited my website at http://www.steigerhoutkussens.com/backoffice

but now i cant , please click on the link to see whats appearing.

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Yes, for such problems the Cloud Support is a good place - my problem got solved quickly and I can work again.

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you mean failure stories...  no one has explained why these ACTIVE stores have been deleted...

Yes, but this seems to be the "Price" for using the _free_ Cloud Version, I guess... ;-) I think I have to see it this way as long as I do not pay for add-ons (what I did not need to yet), but if I had paid I would be quite upset...

Edited by mag29

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My site is now restored. 

If the site has no activity in 60 days it is shut down.

Thank you all.

 

------------

Hello.

 

My site martutil.pswebshop.com was deleted too.

I have sent a message to the link you have above and I will wait for a solution.

This is very bad because we need lots of time to understand how Prestashop it works and than configure it.

 

I was wondering to open a real business with Prestashop, and make some payed inproovments, but now, I dont know if I will use it!

Ok Its Free,  but things like this are not admissible without a previous warning by e-mail or something.

 

Regards to all.

Edited by marrok2
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you mean failure stories...  no one has explained why these ACTIVE stores have been deleted...

True, i dont understand why they just delete webshops.

I was active on my webshop and the business was going good.

I have send a ticket, i hope they wil fix this soon

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Hello.

 

My site martutil.pswebshop.com was deleted too.

I have sent a message to the link you have above and I will wait for a solution.

This is very bad because we need lots of time to understand how Prestashop it works and than configure it.

 

I was wondering to open a real business with Prestashop, and make some payed inproovments, but now, I dont know if I will use it!

Ok Its Free,  but things like this are not admissible without a previous warning by e-mail or something.

 

Regards to all.

Hello,

Painful to hear, was yours deleted without warning too?

I have send them a message to, also waiting.

Please keep me updated 

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I have marked 'answered'.  When you have support issue with your cloud account,  please follow answered question path, contacting support.

https://www.prestashop.com/forums/topic/503000-my-prestashop-website-disapeared/?do=findComment&comment=2245516

 

Also for best results, please open a new topic for your own specific questions about cloud for best community review/feedback.

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If you cloud site is not accesed to back office until some time, you get the acocunt disactivated/ deleted

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If you cloud site is not accesed to back office until some time, you get the acocunt disactivated/ deleted

Something tells me that kjhj'hj (previous poster) would disagree with you...

 

True, i dont understand why they just delete webshops.

I was active on my webshop and the business was going good.

 

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OK today one of my clients call me to say that he couldn´t pay for a item becose my website wasnt opening. I figured out that prestashop deleted or something like that. Every day i was improving my website, now its closed and everything is missing . So upsad its such a crazy action by the servidor, now im trying to restore. Ive asket to support lets hope the better. 

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both of my shops have been deleted!! absolutely crap..response was that i had received an email. Where the fk was this email??


 


Not good when they just delete your shop with no correspondence.. they are plenty of web builders out there.


 


 


im a journalist and not happy, i've lost all my work and information.  thus, informed one of my collegues who writes articles on online websites like this..so watch this space...!


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