Missing State / Province On Returning Customer Prestashop 1.6.x

[kellyriverstone]

This is a topic with lots of feedback since PrestaShop 1.4 but no real solutions.

 

We've had several lost sales this week with returning clients checking out...When the customer logs in to checkout, the state/province is missing in their address. 1. This causes taxes to be incorrect as we have to account for taxes by state/province and 2. PayPal throws an error:

 

PayPal response:TIMESTAMP -> 2016-01-07T18:43:26ZL_ERRORCODE0 -> 10723L_SHORTMESSAGE0 -> Shipping Address State EmptyL_LONGMESSAGE0 -> The field Shipping Address State is requiredL_SEVERITYCODE0 -> Error

 

This is not a PayPal module issue, it is an issue with Prestashop / java / browser, etc... In 3 years we've had this issue multiple times and I've only been able to replicate it once when I logged in as a customer on the checkout page...province was missing but the error was not caught in the address because I was a returning customer with an existing address. I was able to proceed to payment and of course, received the error from PayPal that I was missing the state/province...I checked on the administrator side of the address for myself as a customer and it was there. Went back to the webstore page that I left open...back arrowed a page, logged out then logged back in and the province was there.

 

Can anyone shed any light on this issue? It seems to be an issue that pokes it's ugly head up on the forums through several versions and several years.

 

Kelly

Edited January 16, 2016 by kellyriverstone (see edit history)

[kellyriverstone]

Still have this issue. Anyone at all out there????