Some Customers Dont Receive Order Confirmation (And Other Order Updates)

[larsmarco]

I have a problem with my backoffice. I have experienced that some customers does not get any order confirmation (and any other order updates), when they have made a purchase on my shop.

 

I use the Warehouse theme, but their support says that my issue is not theme-related.

 

I guess the problem is related to the fact that some customers do not get directly linked to the order in backoffice. (attached I have made a pic, to try to explain the issue. The black boxes in the pic shows the orders which did not receive any order information)

 

Prestashop version: PrestaShop™ 1.6.0.9

 

URL: www.jewelier.dk

 

I appreciate your help, and really hope you can identify any problems on my shop.

 

Thank you in advance.

 

Best Regards

Lars Marco

  We will answer as soon as possible.