larsmarco Posted January 14, 2016 Share Posted January 14, 2016 I have a problem with my backoffice. I have experienced that some customers does not get any order confirmation (and any other order updates), when they have made a purchase on my shop. I use the Warehouse theme, but their support says that my issue is not theme-related. I guess the problem is related to the fact that some customers do not get directly linked to the order in backoffice. (attached I have made a pic, to try to explain the issue. The black boxes in the pic shows the orders which did not receive any order information) Prestashop version: PrestaShop™ 188.8.131.52 URL: www.jewelier.dk I appreciate your help, and really hope you can identify any problems on my shop. Thank you in advance. Best Regards Lars Marco We will answer as soon as possible. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now