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Help! Can't Log In Through Backoffice!


KBT

Question

Hi!

 

I have a big problem! Got some help setting up a new Prestashop and adding items in it.

 

When everything was ready I decided to change my password and clicked the "Recover password"

 

Now to the problem: 

No "reset-password"-mail has arrived and the old password dosen't work any longer

 

This page: https://www.prestashop.com/forums/topic/305182-cant-access-back-office/ is telling me to access the site through FTP and find a file where the password is stored.

 

But I can't find it.

 

I really need some help... :-(

 

Thank you...

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The table is in the database. Be beware! It is dangerous to do something in the database. You must know what you do. I could help you.

 

Hi!

But we use the Prestashop-cloud. Can I access the DB though FTP then?

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