Is My Store About To Be Deleted?

[emmacouk]

Hi

 

I've just received this email from Prestashop...

 

This is your last chance to enjoy your Cloud store!

You have 15 days left to log in and manage your store.

If you don't connect to your store within this timeframe, we'll have to delete it for security reasons. Take action, go to your store now!

 

I am active daily in my store so my question is why would Prestashop email me threatening to shut down my store if I'm currently active in it? The email is worded as if I'm not using my store which is worrying as I've over a 1000 products in it and I'm taking orders.

 

Thanks

[Sylvain CM]

Hi, I've taken the liberty to inform our team of your case. Do not panic : this was a mistake on our part, your store will not be deleted

 

And by the way, great store you have

[bellini13]

isn't there a cloud admin or management page? not your back office, but a different cloud admin?  maybe they are referring to that