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"Impossible to add the product to the cart." - How to fix it?

DARKF3D3

By DARKF3D3
in Configuring and using PrestaShop

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DARKF3D3

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Sometimes when my customer try adding a product to the cart, instead of the popup that confirm that the products has been added to the cart, it opens a similar popup but with the same products page, and above it this error:

Impossible to add the product to the cart.
textStatus: 'parsererror'
errorThrown: 'SyntaxError: Unexpected token <'
responseText:

The problem is that this happen seldom and I can't replicate on my computer, but sometime my customer notify to me this error.

 

How can I identify the cause and fix it?

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DARKF3D3 Rising Star

DARKF3D3

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Thank you nemo, the problem it is that happens only sometimes, for example this morning i added a product to the cart for testing a payment method and showed me that error, than I tried another time and no more error showed, also after a lot of try with different products.

When the error showed I tried inspecting code with chrome but I didn't found any error notify.

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DARKF3D3

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Trying to make some test I just found a products that gives me that error, and inspecting the code with developer tools of chrome i see from the console these error:
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.          v_170_9b0c7298553b034143e13eeb1cbdab85.js:4
 
seal.websecurity.norton.com/getseal?host_name=store.dottorgadget.it&size=XS&use_flash=NO&use_transparent=NO&lang=it&_=1448707271475:18 Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened. 
 
 
The strange things it's that if I retry the same products on another browser or the same browser but another computer this error it's not showed, so it seem that this happen only sometimes.
When the product it's added to the cart succesfully the previous alers it's not showed.
 
This is the line 4 of that javascript file:
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Edited by DARKF3D3 (see edit history)
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DARKF3D3

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Hello Nemo, 

I made a try and I turned off the "Smart cache per JavaScript" from CCC performance subcategory, and tested for a while the website.

After some hours of test I encountered the same problem, now the error showed on the console it's:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.

jquery-1.11.0.min.js:4

And

Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened.

seal.websecurity.norton.com/getseal?host_name=store.dottorgadget.it&size=XS&use_flash=NO&use_transparent=NO&lang=it&_=1448754312400:18

This is the line 4 of the "jquery-1.11.0.min.js:4" file:

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tuk66 Apprentice

tuk66

Posted
Posted

The first message "Synchronous XMLHttpRequest ..." is no problem. The site can perfectly live with it.

 

Try to enable/disable every option under Advanced Parameters > Performance > CCC to see results. CCC isn't 100% flawless for all modules.

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Vince at RockPOS.com Newbie

Vince at RockPOS.com

Posted
Posted

Sometimes when my customer try adding a product to the cart, instead of the popup that confirm that the products has been added to the cart, it opens a similar popup but with the same products page, and above it this error:

Impossible to add the product to the cart.
textStatus: 'parsererror'
errorThrown: 'SyntaxError: Unexpected token <'
responseText:

The problem is that this happen seldom and I can't replicate on my computer, but sometime my customer notify to me this error.

 

How can I identify the cause and fix it?

 

I think you should check again the JSON data in blockcart-json.tpl. Maybe it came from product name,... included some specific characters. Let try to test in your local first, fixed the name product or something which you thing it should be included specific characters, then you will know the correct reason :).

 

Good luck!

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DARKF3D3 Rising Star

DARKF3D3

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Posted (edited)

See in the top tabs list, left of the tab you clicked? Network. Hit that, then the last entry should be what I mentioned :) If the response is blank turn on error reporting, but it seems like it's a badly formatted one

 

Ok maybe i found what you asked, see the image below.

post-167125-0-65098200-1449501030_thumb.jpg

Edited by DARKF3D3 (see edit history)
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DARKF3D3 Rising Star

DARKF3D3

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On headers tab it show:

Request URL:http://store.dottorgadget.it/?rand=1449678271592
Request Method:POST
Status Code:302 Moved Temporarily
Remote Address:176.227.172.113:80
Response Headers
view source
Connection:keep-alive
Content-Encoding:gzip
Content-Length:20
Content-Type:text/html; charset=utf-8
Date:Wed, 09 Dec 2015 16:24:48 GMT
Location:http://store.dottorgadget.it/
Server:nginx
Vary:Accept-Encoding
X-Powered-By:PleskLin
X-Powered-By:PHP/5.4.45
X-Robots-Tag:noindex, nofollow
Request Headers
view source
Accept:application/json, text/javascript, */*; q=0.01
Accept-Encoding:gzip, deflate
Accept-Language:it-IT,it;q=0.8,en-US;q=0.6,en;q=0.4
AlexaToolbar-ALX_NS_PH:AlexaToolbar/alxg-3.3
cache-control:no-cache
Connection:keep-alive
Content-Length:92
Content-Type:application/x-www-form-urlencoded; charset=UTF-8
Cookie:PAPVisitorId=cde9f2c0ea499e58b7cdfbd05a10Cg2R; expresscache_advcachemgmt=0; _ga=GA1.2.1451882102.1447857926; PrestaShop-a30a9934ef476d11b6cc3c983616e364=GjxC9Q9Nn1siWqlMIKNOhe5dYqyabAlzx8rG7BJAdaiJYDWpgthXN9wY3JaN%2BImqc3ZgV0%2F5%2FJbdUa2tuiioR3eeYU%2FePPgYbWO0mYSnJTHXPp7WQ6EOoEgFGTxF%2FzL33XWU1WRSvABwt8VCaIFE98zmyiA8d0X2V6sgRbdOzQhBI3ke%2Bx%2FdHy2i3dgoguABraLy15puaPnPeXuoxkHrZdFWCqGghal%2BuUerhDnILN12faPMZlRVjxFHqALwVQ7KVGB3rZ%2BoSuhI9j0oKW0zH5qTDV6dC4vyeuJsLnnZ0jshi6VbjvhAlAe2A0XvjQ%2F0qeMKiBGUJKGkwiFDSCSJAQWAz7uUveglYuwYNH%2FU4y7sfoQA681OiiPNmb3xtURQQEYJ3bqXMuVk00jlT8SY%2BgbC0D1ypK2ZfbqdfIEKCVP863dM0BHdcDkCEHxeSORxzFTUvizsyPnlsdQL2AdqUsV224q4FsvBBjHkrCVrFIKvhlQVMoDj%2Fiy8KyhtaF%2FsS8Q1rb5oeTePL7F9hqTCbA4p7HCtg%2B2n2t6lOp3nRrsQX9rZ6mqoNUSHACnbJ7%2F8HXtl2lle%2Bs3J6CBIiplYYzrsJkU%2FNy0KK9uqxXz4Brw10UBaZYULXz0a4pVUyaMx%2B9%2FS%2F4Y1Qu6ButVWViW6r%2FFrrkYz4TEmC%2BJ5wfMyAss3snnPtPqj0pEHnr9phfzZKdCMVhrAe3FG6fgYdJuiT%2BOfs3mmXYBp9o8TAb1Q%2Ft51T01PjkQ3gzaSomHtTTjL1XbHPBNBzZFChx2hNnVrp70WNM2hQZTiSPPoRg1kyqHcBpYwuRRv2Q4IKLx%2FjqvLB5fMwOe21OaLTEq4uu5p4eSIW5RpHBvwdJ%2BpLmkXdz0nic0r%2Bwq4zgBO%2FpCeIeE6rlj5sRAWIEsnUy2chsRnau2s6HMw3Osj3QCd%2BD1HHfJzVdKm30WChS%2FhjkmzG4HQh%2Bx%2FZML2O0kfPjDleIgwIf7GukDKXixhl6umF2jVU5JaxexxCKCrnbrxIkOuHf2K5YniACHejr9JAQp3cU2HkpqU4NFuEXzM5vrx2fX44TsWoaw%2BQUnDDHOd7%2FqO3J2u2saOtMTuo2Z8znpHWeAmgvd5FgOnv0y%2FBukR0mdbBiLhOypeNyvDRyWpPTfBDIj4KhJE5zW476a9QrGWEhmye4mlMO1XjiSJ6SEkf61nQGrgf2C0B0Ho8BjIrzCWOQJgCa7A7bQlIFU2KbOneKiaIY1EIcwbMP0EzyvXQzyUMU2vtpm5zBIuSrg14%2FZhsKFHcGgnle3PwqPCm6FWC1Jb73vQGA9pwAPCyU6YEEgBovRDL3WZwcQdm%2FhQrt6Pl%2Bcjdst9rsOfIwQ87vM37Yzyc6%2BdF2azZVkkF96%2B%2F8gXuIn7dtTj2uPhz2xOHa24Yvmh6H3314g1T51PJLInXALGhj0BH%2F9rwUykS2AnQyZ7Pv%2F3PLGlqjcAERSVIHx50KN5NI%2BUs89vxR848KllmpmP45FRkMdNTkhjgylye%2BH1uXv3LLWmYi84M8RqF3upuIaGngv3mR5YZBViq%2Fo0KOp2NQXKaeqkxKNwW3BakkhFRKFKwkTnbcgQj9mI7b%2FBu7X6h%2BxlP7uLZkA%2F4is4ezo5x8GAax01C0mm41Cp%2F1phvhYbImiqrKkMVfBTiNJypYXZM3%2B3K%2FFnru2So11wfOR4EcJR8lrkCEnDavQ7GPi1Kaggs%2BydHzPMwHwhqJASUqXBhAzQWsH5VdeKIXs65oZAhZAFu2kI4eFWarcMwgpOmHRUZAV5Z3Ct0afMbrmFi4QgH8OKMANrZ1jdLvjS2EJGKK7xU862QnZO69QQ48yVkMHxylIg9v99MvZjtCAE1cBGqQcD6dEhPvwguIRNuF4ZUanuM00A8tIOGHURw3dHGSHhr18RNcv5rvulvB0kOUvTb47eO80tz%2FLUXjX1hDbL9%2FSWPGwaSjrO6Hazryrk%2Bq3f208mjCQZRVa0s%2B%2Fzxf3tpJcuUxT9JcXyMzq%2BiHlOQXcC%2Bh%2BDQQflGKdApug5PXR%2BuFejN6q1Sf7GueX3sLHoOdq11%2F0LicYuTURShdeC8HpY1QWCfTudI4j5bpjwUER1coa9L8KeXVA29MPlzoIdY1Txz3OI2s7Xnt5bxrQnIrQmMOxEnMN4W%2BxZMCpckMc0XOD8E4Y9VGtqPb%2BICUUp%2Fp2a1G65ycuX6UbuDNvYwCIyxdU7K4Esy46sLXDOI3UiW3KCYY1vTEVDVaZCPiAMai477vZlp4D%2FU3tlw145O2hnPGh9jZtHqMYfaQXXFnK9Pg9pF%2FKRHshEBTvFWK3k001725; PAPVisitorId=cde9f2c0ea499e58b7cdfbd05a10Cg2R; PrestaShop-8730dbe8cb8c89b4bd5ad3c237dab30d=GjxC9Q9Nn1siWqlMIKNOhdhrvF09rmx13Kf84tNxTHb%2FeJkqxJfycC71nNj6i4oET8NKbJvfROsGue%2B0wXIszynbizsRsAnIigswTbfzF7jhv75BiI5crSvTFL4O92BXlJPctZoYy6We%2FLb0Ramw4VzrO1P6XxBH5z71oP2CQFZT%2BqqjNSojypHHe1xe6oXRx0oJavhv90d7MwETN5ZNF16pHlAux7o8eLe0ckqRTN%2FqOS4g%2Bik7vj%2FJMUWtQb15Q9jIQavQOI57kJ8a0RYPCXfS2axkgMhUJR75p6PGb1cVsU%2FRkYszfrQrpkDUA1atWGz1y1%2FcLAB9cLrL9qmO3VILVdiujq2GZSU4vGJOcu535jjLW19OfZsgwv7%2B%2FVikFqHzhaq7zjLHKZY2shXJpV0EH6jsTdwnahwk3t7eVB775OUoc3SAlvt4GQTAAybtf7Z9aJZ4KqXXmrQxIQhzYouu9lC163fauYjyHOd%2B0%2F3e0OGtUtMCHtDR6G3rNkBCycFuKAC4w%2BRedugv04FJITAgivfe6fxoAD2pdahSnij0r4WT0fgKVWN6IzF1iEE1DPac258SOa9BxkJwfR6Koqm8lfzC%2Fc5KBZpqWxoxjDeAh6FKQxS3nyId2bCoPBpAtUxOsSUSgNxAQuBJg5eFy56jZ2f1Xa1Pb4KJ8uZ%2FfY74AmyAFYanGlw74BieMBqG0%2Bk%2BX1jVC3Kl5GIlwoUu9pk%2FDxUB%2BLUM3%2F2f0menyGoVbKLR4WFM0wPOICXUMgBJq1dnO%2Bh8q2A1ZNdcvMwkAE%2BULEsiwYH%2BVfJPn9MXD0rGvnw3VISAI48jxmaDODk2Vs0QUfMDmsET6okntUOWbUa2gEgI4dwPo5v4YNJOlRFPeoXP0DjK%2F%2F%2FbkyNH2ax2quTi%2BOv4oLwOa92dybyFrETW6mUHB4maN372Z2StpenPpsicLI3IoZMBv2iYDocPWMNdGsouZLcgE%2BQ9VFi7LLgprl96knqSRqTqWGe6WZ8EO0i%2FmMJ7dnj1cEgc3WBMjtHgFz7sHHNexD8ufk6tDO7Fn49mA%2FMopMgEMygO4M3OZA1cafj8cqOfJ2QBfowm3NY0y0S341bL7s8O7kS5%2BN1a%2BxCL2zOYXnOM%2BOtb1D89t9hUpKaieHzGoc6BJPfntBmw59kWXcImNl3mzmUV08ACo9V5LLKUeeucPu4H%2FTO9zRZFH2XAVL3roOLk4icyKBf1JSz4Ur0%2FbAowMl%2BuewVBwb2G21yDwuo4pURKeps%3D000940; __utmt=1; __utma=163638013.1422308558.1447853666.1449671086.1449678267.163; __utmb=163638013.3.10.1449678267; __utmc=163638013; __utmz=163638013.1448841513.90.17.utmcsr=blog|utmccn=banner-natale-2015|utmcmd=sidebar-bottom-star-wars
Host:store.dottorgadget.it
Origin:http://store.dottorgadget.it
Referer:http://store.dottorgadget.it/gadget/1416-ombrello-katana.html
User-Agent:Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.73 Safari/537.36
X-Requested-With:XMLHttpRequest
Query String Parameters
view source
view URL encoded
rand:1449678271592
Form Data
view source
view URL encoded
controller:cart
add:1
ajax:true
qty:1
id_product:1416
token:c475256cf792981dae00c788bfb91ea2
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  • 5 weeks later...
bellini13 Newbie

bellini13

Posted
Posted

I don't believe this issue is caused by Prestashop, but perhaps a module or script you have included to check your SSL certificate, or perhaps a trust logo or site seal?

 

The reason I say this, is because of this error you get, that you referenced in a previous post and also the screen shot

seal.websecurity.norton.com/getseal?host_name=store.dottorgadget.it&size=XS&use_flash=NO&use_transparent=NO&lang=it&_=1448754312400:18

If I had to guess, it is the norton secured footer image you have.  And the issue only appears randomly, because there is a javascript executing that fails intermittently.  Most likely the remote URL 'seal.websecurity.norton.com' is overloaded and fails to process this request (sort of a hiccup)

 

This is the code in your footer that executes the remote request.

<script type="text/javascript" src="https://seal.websecurity.norton.com/getseal?host_name=store.dottorgadget.it&size=XS&use_flash=NO&use_transparent=NO&lang=it"></script>

When that request succeeds, the following is then added to your footer content.  This is the norton secured image you see in the footer, along with javascript that is executed when you click on the image.

<a href="javascript:vrsn_splash()" tabindex="-1"><img name="seal" border="true" src="https://seal.websecurity.norton.com/getseal?at=0&sealid=3&dn=store.dottorgadget.it&lang=it&tpt=opaque" oncontextmenu="return false;" alt="Click to Verify - This site has chosen an SSL Certificate to improve Web site security"></a>

Now when that initial request fails, again perhaps norton servers had a hiccup, the HTML content they are supposed to return, never actually returns.  This then causes the javascript engine to fail, which is why the "add to cart" fails, which uses jquery, which uses the javascript engine.

 

 

Next time you get this error, look at the footer of your website and see if the norton secured image appears or not.  My guess is that the image will not be there.  Your browser console should also show that the network request to 'seal.websecurity.norton.com' has failed.

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  • 2 weeks later...
DARKF3D3 Rising Star

DARKF3D3

Posted
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Posted

A customer just notify me about the error on the product page but he said that the logo it's showed.

But I think you are right because when impossible to add the product to the cart inspecting code i see something wrong with norton script.

 

But I would like to find a solution because it's a paid service that I alrady paid for some years.

 

To show the Norton seal i used this code into my footer tpl file:

<script type="text/javascript" src="https://seal.websecurity.norton.com/getseal?host_name=mystoreurl.it&size=XS&use_flash=NO&use_transparent=NO&lang=it"></script>

 

This code it's created from this page:

https://www.symantec.com/it/it/ssl/seal-agreement/install.jsp

 

It's strange that Norton use a script that create these problems, it's used on a lot of website.

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  • 2 weeks later...
bellini13 Newbie

bellini13

Posted
Posted

thats just a warning message, it would not prevent you from adding a product to the cart.  the norton javascript error however would, so it definitely was causing you a problem.

 

now if you are saying that you are still having problems adding a product to the cart, then I would suggest you disable express cache.  caching a product page, or anything that would have some specific visitor/customer context cause issues too.

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