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Simple Kiwi

Tracking Info from Stamps or ShipStation

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Problem: Neither Stamps.com nor ShipStation are able to add tracking info back to my site.  Stamps.com is able to change the status of an order to Shipped...just no tracking info.

 

Details:  I used to use Stamps.com with no issues.  They decided to host their own servers and forced an update on all users several months ago.  Since then I was not able to even download orders.  Just a few days ago I was emailed a new PHP file from Stamps and it actually was able to pull in orders from my webstore.  It also writes back to my store and changes the order status to Shipped.  Only issue is it will not add tracking information.

 

I am trying the ShipStation 30 day trial and it too is having issues.  It can pull in orders but it can not even change the shipping status of an order.  ShipStation does provide an error message that reads:

 

 

Transmit Tracking Data
Method Not Allowed

The HTTP verb used to access this page is not allowed.

 

Any suggestions?  We host a server ourselves and our developer says everything looks good on our end.  

 

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Hey planbjz,

 

Sorry to hear you are having some issues updating tracking to your PrestaShop store via ShipStation. I work over in the tech support department for ShipStation and though I have not encountered this particular error, we do have some troubleshooting tools we can use to help determine what the root cause of the issue might be. I'd be very interested in taking a deeper look if you don't mind sending in a ticket to our support team. Just put [PrestaShop Forums] somewhere in the subject so I can find your ticket!

 

https://help.shipstation.com/hc/en-us/requests/new

 

Also if you could include the version of PrestaShop you have installed that would give me a good starting place to look into the problem. Thanks!

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Hey planbjz,

 

Sorry to hear you are having some issues updating tracking to your PrestaShop store via ShipStation. I work over in the tech support department for ShipStation and though I have not encountered this particular error, we do have some troubleshooting tools we can use to help determine what the root cause of the issue might be. I'd be very interested in taking a deeper look if you don't mind sending in a ticket to our support team. Just put [PrestaShop Forums] somewhere in the subject so I can find your ticket!

 

https://help.shipstation.com/hc/en-us/requests/new

 

Also if you could include the version of PrestaShop you have installed that would give me a good starting place to look into the problem. Thanks!

 

Hi SS_Aaron,

 

I have already submitted a support ticket and it wasn't much help.  Tomas M. simply replied with the same error your website gives me "405 Method Not Allow / The HTTP verb used to access this page is not allowed."

 

My request ID is 32311.

 

Thanks,

 

Planbjz

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I have the same problem, Stamps.com posts the status but no Tracking.  I called them several times they do see the tracking being posted back to PrestaShop but PrestaShop doesn't update.

I am on Stamps.com / stamps.php $moduleVersion = "3.13.0"  and my PS 1.6.0.13

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I still have not had the problem resolved.  They blame it on their new servers.  I tried ShipStation and I actually had similar issues with them.  Let me know if you get anywhere with this.

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On 1/6/2016 at 2:30 PM, Simple Kiwi said:

I still have not had the problem resolved.  They blame it on their new servers.  I tried ShipStation and I actually had similar issues with them.  Let me know if you get anywhere with this.

 

On 1/6/2016 at 12:54 PM, dformica said:

I have the same problem, Stamps.com posts the status but no Tracking.  I called them several times they do see the tracking being posted back to PrestaShop but PrestaShop doesn't update.

I am on Stamps.com / stamps.php $moduleVersion = "3.13.0"  and my PS 1.6.0.13

 

Did you guys ever get this resolved?

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for ship station (others), we hadd custom code to client shops for 1) upgrade tracking and 2) send tracking to customer

this is not something that a typcical shop manager can accomplish on their own

I recommend if you are stuck,  i.e. cannot do yourself, is to find agency that has experience in adding this logic

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