prmag Posted November 8, 2015 Share Posted November 8, 2015 Site not working when www's included on domain url but when you type the domain without the www's it works. I changed the settings on SEo & URL under Set Shop url with the www's and it goes offline. The prestasop versions is PrestaShop™ 1.5.4.1. This is a screen shot of my current settings, right now is without thw www's to avoid being offline. Any ideas? Thanks. Link to comment Share on other sites More sharing options...
SirPresta Posted November 8, 2015 Share Posted November 8, 2015 It depeds from your hosting, DNS or server setting. If you have hosting somewhere, try to create subdomain www.your-address.com, and add special .htaccess file to your subdomain through FTP. You can find in Google how to generate special .htaccess file with redirect from www to non www . Remember, that it should be 301 redirect - it is SEO friendly.Best regards, SirPresta Link to comment Share on other sites More sharing options...
prmag Posted November 8, 2015 Author Share Posted November 8, 2015 Thanks I wil try that right now. By the way hosting is with GoDaddy Cpanel. Link to comment Share on other sites More sharing options...
SirPresta Posted November 8, 2015 Share Posted November 8, 2015 Let me know and like my post if it helps. I don't know very well cPanel, but maybe also there is option like "Auto Redirect from www to non-www". Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 8, 2015 Share Posted November 8, 2015 please explain more 'not working' when www is added to shop url. Link to comment Share on other sites More sharing options...
prmag Posted November 8, 2015 Author Share Posted November 8, 2015 blank page Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted November 8, 2015 Share Posted November 8, 2015 blank page https://www.prestashop.com/forums/topic/224525-how-to-turn-on-error-reporting-for-debug-information-blank-page-500-internal-server-error/ Link to comment Share on other sites More sharing options...
prmag Posted November 8, 2015 Author Share Posted November 8, 2015 Thank you to both of you! The problem turn on to be a missing file on the Cnames files on Godaddy. I appreciate the support of te forum for your quick and responsable response! This community is really commited to help. Happy Prestahop to you all! Bernie 1 Link to comment Share on other sites More sharing options...
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