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Incident with PrestaShop Cloud Canada


Sylvain CM

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Hi,

 
As you may already know, we are experiencing some issues on PrestaShop Cloud platform in Canada.
 
This incident is a global OVH outage, and it has for root cause a major network issue.
 
It started around 6pm CET this afternoon and OVH is still not able to estimate the ETA regarding the fix.
 
Sorry for the inconvenience - I will keep you updated with better news as soon as I've got them.
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The Cloud CAN platform was back online yesterday night around 23:00 CET.

As you can read in the below RFO, the main fiber connecting the Beauharnois datacenter – where Prestashop is present – has been physically damaged :

http://travaux.ovh.net/?do=details&id=15238&PHPSESSID=a6c8ccaa1d17e610f4320d9653866bba

 

OVH had already planned a dual secured optical fiber supply but unfortunately, it was not ready when this issue has been raised.

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