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{Solved} Order confirmation mail is getting broken [Prestashop 1.6.1.1]


milky
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Hello,

 

I am using Prestashop 1.6.1.1 and when I am ordering a product the confirmation which is coming to my email address is getting broken like the attachment.

 

Can anyone help me to sort this?

 

Thanks,

 

Milky Mahmud

post-1091291-0-02217100-1444588459_thumb.png

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Hi Milky

have you tried to change the template when it did happen ?

 

what you can do is download the version you got from the prestashop server

unzip this one on your computer , look into the files at : mails -> order_conf.html

 

go with ftp to your hosting , to folder mails -> your language -> delete  order_conf.html

now upload the order_conf.html from your computer to your hosting in the same foldr where you deleted this one

 

this should help

 

Regards coen

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Hello,

 

Can someone please help me out, whenever Order confirmation go out, no products information is on the page, please check the attachment

2s0lcb8.jpg

Hi this is a strange issue , im not sure but it can be a language problem

look in your theme folder for the folder mails , make a copy of it , and delete it 

does it work now ?

 

BTW cause it is a different problem the best is to start your own topic with it , so other people do see it earlier then in a solved topic

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The problem from Milky is solved

a real strange issue ,,

the order_conf.html is ok on the server , but gets damaged when sent trough smtp 

needed to rebuild the html completely to get this thing working on his server ,,

very strange issue ,,

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  • 2 weeks later...

Hello,

 

I have the same issue. On my local Test Server every thing works fine but on my production server not. It is not the order_conf.html!

 

I become crazy :-(

DO you use smtp or php for your mails ?

 

seems on some servers smtp does break the form 

so if you use smtp try php just to test

 

btw the issue from Milky or Tom 52 ? 

they are both 2 different issues , Tom needed to start his own Topic cause it is much different then the topic starter

Edited by maconl (see edit history)

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  • 3 weeks later...

Hello maconl,

 

I solved the Problem temporarly by download the oder_conf.html from this Post and translate it compleatly:

 

Hi Milky

attached a good working order_conf.html

 

This work since yesterday, now it doesn´t work anymore. I use Multishop. With the default Temlate it works.

 

I use php for my Mails. This is very strange, have no body else this problem?

 

post-720872-0-65478400-1447973672_thumb.jpg

 

Edited by tkv (see edit history)

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Hi TKV

how dit you translate this ?

via the admin or did you use notepad ++ ?

 

did it work before you did translate ? and crashed after the translation ?

 

the picture is exact the same as the problem from Milky , really strange 

i tested several ways and discovered that some servers with smtp had this problem ,

with php i didn't get this (tested it on 4 different hostings 

 

i add a other template for you what will fix this , its not a great solution but it works

 

 

just test this one to see if it works ok 

order_conf.html

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Hello maconl,

 

I translate this using Notepad++. The Template worked until now, before and after the translation. I will test this later an will post the answer.

 

greetingt to the great netherlands!  

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