Jump to content

Delay between paypal payment and order being registered in BO


anazmi

Recommended Posts

Hello

 

I am using Prestashop 1.6.1.0 and PayPal USA,Canada 1.3.9.

 

I made a purchase yesterday and once I went through the checkout process, made the payment through PayPal and chose to get redirected to the website there was no confirmation of order. Went to BO and there was nothing indicating an order was placed either however I received an email from PayPal informing me of the payment going through.

 

About 30 minutes later the order registered in the BO. I want to not know how to stop this delay or at least let the customer know that an order was placed since my cart didn't update and order history said no orders were placed.

 

Also might be useful to know when I tried with a sandbox account it worked perfectly without any delays.

 

Thank you for any help you can provide.

Link to comment
Share on other sites

PayPal was experiencing issue (3rd in two weeks).

 

We also saw issue where client purchased but did not see order (because held by PayPal) and 'my guess' did not get redirected by to our shop.

 

Customer then 're-purchased', that's loyalty by the way thanks!

 

Here is related article:

http://www.ecommercebytes.com/cab/abn/y15/m10/i06/s02

 

It was very strange.  Also I had client complain that the did not received 'immediate download', as advertised on my shop because the ACK happened long after the client made purchase.

  • Like 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...