On payment failure also confirmation email is sening

[Nikhil Kumar]

Hi Guys,

 

I have a weird problem with my prestahsop a confirmation mail is sent to the User even on payment Failure. how to resolve this Issue.

To solve this i tried to set in the admin to send payment failure email now the thing is payment failure and confirmation email both are being sent.

I want to send only payment failure email.

Help me

[leopinzon]

Hi, I have a similar problem to yours and I wanted to ask if you have been able to figure it out. 

In my case, basically, when a payment comes back rejected, the customer receives an order confirmation instead a payment failure notice. VERY confusing. 

I checked statuses configuration and the payment_error email is set to be sent on payment failures, so I really don't understand why an order confirmation email is being sent instead.

Any advice?