Vincent Beudez Posted September 25, 2015 Share Posted September 25, 2015 Hi, It's under investigation, our hosting company OVH has a problem on a NAS. It's being fixed. Really sorry for that Link to comment Share on other sites More sharing options...
juliorendon Posted September 25, 2015 Author Share Posted September 25, 2015 Hola! No puedo acceder a mi tienda prestashop ni al backoffice. Me sale el error "403 Forbidden - You don't have permission to access / on this server." He visto que varias personas estan teniendo el mismo problema. Como puede solucionarse? Link to comment Share on other sites More sharing options...
Vincent Beudez Posted September 25, 2015 Share Posted September 25, 2015 Hola! It has been fixed, it should be ok now. Link to comment Share on other sites More sharing options...
mussaplants Posted September 25, 2015 Share Posted September 25, 2015 Pues yo aún no puedo acceder a mi cuenta! Se queda la página en blanco, no sale ni un mensaje ni nada... simplemente en blanco! Link to comment Share on other sites More sharing options...
gazzza182 Posted September 25, 2015 Share Posted September 25, 2015 Me too! Just a blank page now. The 403 Forbidden message has gone, but now just a blank page. Can't log in to the back office either. Link to comment Share on other sites More sharing options...
Vincent Beudez Posted September 25, 2015 Share Posted September 25, 2015 Ok we are investigating this, it doesn't appear on every shop. Thank you for your patience Link to comment Share on other sites More sharing options...
mussaplants Posted September 25, 2015 Share Posted September 25, 2015 Si..en blanco.. ni el back office ni la web funciona.. Link to comment Share on other sites More sharing options...
Vincent Beudez Posted September 25, 2015 Share Posted September 25, 2015 It should be ok now Link to comment Share on other sites More sharing options...
prixkdo Posted October 19, 2015 Share Posted October 19, 2015 Bonjour, J'ai aussi mon site qui est inaccessible , ni le back office. Error 403. Pourriez vous m'aider ? www.prixkdo.com et www.prixkdo.com/admin190804. Link to comment Share on other sites More sharing options...
Vincent Beudez Posted October 19, 2015 Share Posted October 19, 2015 Bonjour, Votre boutique n'est pas une boutique Cloud, donc nous ne maitrisons pas l'hébergement. Il faut que vous voyez directement avec votre hébergeur. Link to comment Share on other sites More sharing options...
Chbustelo Posted October 21, 2015 Share Posted October 21, 2015 No puedo acceder a mi tienda equivet.pswebstore.com. Estaba trabajando en ella para ponerla en linea pero ya no puedo ingresar al front y al back. Gracias Link to comment Share on other sites More sharing options...
romeo_anc Posted January 15, 2016 Share Posted January 15, 2016 (edited) orfebre-evolution.pswebstore.com I can not access to this domain. I got Forbidden You don't have permission to access / on this server. Can you please help me? Thanks Edited January 15, 2016 by romeo_anc (see edit history) Link to comment Share on other sites More sharing options...
romeo_anc Posted January 31, 2016 Share Posted January 31, 2016 orfebre-evolution.pswebstore.com I can not access to this domain. I got Forbidden You don't have permission to access / on this server. Can you please help me? Thanks Link to comment Share on other sites More sharing options...
romeo_anc Posted January 31, 2016 Share Posted January 31, 2016 Any help ? orfebre-evolution.pswebstore.com I can not access to this domain. I got Forbidden You don't have permission to access / on this server. Link to comment Share on other sites More sharing options...
treborhmb Posted February 3, 2016 Share Posted February 3, 2016 Any help ? orfebre-evolution.pswebstore.com I can not access to this domain. I got Forbidden You don't have permission to access / on this server HI I see that you fixed your problem. What did you do? I have the same problem, since three weeks and i haven't any idea what shoult I do. Could you help me? Link to comment Share on other sites More sharing options...
FranIFS Posted February 4, 2016 Share Posted February 4, 2016 Suele pasar cuando los de prestashop están haciendo modificaciones a su cloud.. de vez en cuando verás algún 500/403.. Un saludo!! Link to comment Share on other sites More sharing options...
romeo_anc Posted February 4, 2016 Share Posted February 4, 2016 Hi, I had this issue for a long time, and I didn't get any response from this forum. I logged in in to the back end. I clicked Support, there is a link : signup for support. and requested support from there. looks like there are 10 free support questions that you can request. Gracias FranIFS seguramente fue algo que hicieron en la parte tecnica de presta. lamentablemente tuve ese problema por mas de un mes. ( el sitio es de test por el momento ) cuando abri el ticket desde el backend, los tecnicos lo resolvieron rapido. Saludos. Link to comment Share on other sites More sharing options...
gazzza182 Posted February 4, 2016 Share Posted February 4, 2016 You shouldn't have to use a support ticket for this issue, as it's probably related to previous problems they had with the server. There should be a moderator on here who can help!! Link to comment Share on other sites More sharing options...
romeo_anc Posted February 4, 2016 Share Posted February 4, 2016 Gazzza182, you are totally correct, but as you can see, no answer from Moderator. Link to comment Share on other sites More sharing options...
gazzza182 Posted February 5, 2016 Share Posted February 5, 2016 It may be worth starting a thread in a different part of the forum, or trying to contact the person who originally dealt with this problem on the thread. Link to comment Share on other sites More sharing options...
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