Property CustomerMessage->message is empty at line 881 in file classes/ObjectModel.php

[ioan1iuga]

Hi, 

 

I had some trouble with the shop email lately and I asked Bluehost to check it out for me. They opened a ticket and said the problem will be solved in a couple of days. Two days after, customer service in BO cannot be accessed anymore. 

 

Every time I click on it I get this code:

 

[PrestaShopException]

Property CustomerMessage->message is empty
at line 881 in file classes/ObjectModel.php

876.
877.             $message = $this->validateField($field, $this->$field);
878.             if ($message !== true)
879.             {
880.                 if ($die)
881.                     throw new PrestaShopException($message);
882.                 return $error_return ? $message : false;
883.             }
884.         }
885.     
886.         return true;

• ObjectModelCore->validateFields - [line 245 - classes/ObjectModel.php]
• ObjectModelCore->getFields - [line 469 - classes/ObjectModel.php]
• ObjectModelCore->add - [line 1037 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->syncImap - [line 887 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->renderProcessSyncImap - [line 221 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->renderList - [line 2015 - classes/controller/AdminController.php]
• AdminControllerCore->initContent - [line 455 - controllers/admin/AdminCustomerThreadsController.php]
• AdminCustomerThreadsControllerCore->initContent - [line 180 - classes/controller/Controller.php]
• ControllerCore->run - [line 373 - classes/Dispatcher.php]
• DispatcherCore->dispatch - [line 54 - admin/index.php]

 

My Prestashop version is 1.6.1.0. 

 

Can anyone help, please?

 

Thanks in advance!

[cristic]

Check in your table ps_customer_message - for an empty "message" field.

 

You can use this query from PhpMyAdmin:

select * from ps_customer_message 
where message is null or message = '';

You need to add something there, so it will not be empty anymore. Any text will do (even a single space).

[ioan1iuga]

Hi Cristi, 

 

Thank you for  your reply. So I entered the query above and the answer is 

 

MySQL returned an empty result set (i.e. zero rows). ( Query took 0.0022 sec )

 

Where exactly should I enter the space or text?

[ioan1iuga]

I just upgraded to 1.6.1.1 and the error still appears but it has changed a bit:

 

Property CustomerMessage->message is empty
at line 909 in file classes/ObjectModel.php

[mdonnelly]

Has anyone found a resolution to this issue?  

 

[PrestaShopException]

Property CustomerMessage->message is empty
at line 909 in file classes/ObjectModel.php

904. }
905.
906. $message = $this->validateField($field, $this->$field);
907. if ($message !== true) {
908. if ($die) {
909. throw new PrestaShopException($message);
910. }
911. return $error_return ? $message : false;
912. }
913. }
914.

[hasniou]

Hello,

 

have you solved this problem ?

i have the same.

[boratoclothing]

Hi, I have the same problem and attached the screen shot for reference. Am not techie and don't know how to work in codes. Can any one help me to solve this issue.

When i click email, am getting this error message. Have this error after when i try to configure IMAP email for my store.

Please give me the solution to this urgently, thanks.

Edited March 2, 2016 by boratoclothing (see edit history)

[boratoclothing]

Hi ndiaga

Noted, i removed the screen shot. Do you have any solution for my issue. Please help.

[khumair]

Hi I have the same problem.. Any of you got how to solve this problem ?

[imugur]

I also have this error. did you manage to fix it? can you please tell how? putting it to false is not fixing it

[Michel presta]

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1097

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1100

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1103

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1106

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1109

Notice: Trying to get property of non-object in /var/www/clients/client1/web1/web/classes/stock/StockManager.php on line 1112

[PrestaShopException]

Property StockMvt->id_employee is empty
at line 917 in file classes/ObjectModel.php

912. }
913.
914. $message = $this->validateField($field, $this->$field);
915. if ($message !== true) {
916. if ($die) {
917. throw new PrestaShopException($message);
918. }
919. return $error_return ? $message : false;
920. }
921. }
922.

• ObjectModelCore->validateFields - [line 246 - classes/ObjectModel.php]
• ObjectModelCore->getFields - [line 487 - classes/ObjectModel.php]
• ObjectModelCore->add - [line 445 - classes/ObjectModel.php] - [2 Arguments]
• ObjectModelCore->save - [line 1175 - classes/stock/StockManager.php]
• StockManagerCore->removeProductQuantityApplyingCump - [line 342 - classes/stock/StockManager.php] - [6 Arguments]
• StockManagerCore->removeProduct - [line 158 - override/classes/order/OrderHistory.php] - [9 Arguments]
• OrderHistory->changeIdOrderState - [line 682 - classes/PaymentModule.php] - [3 Arguments]
• PaymentModuleCore->validateOrder - [line 59 - modules/cashondelivery/controllers/front/validation.php] - [9 Arguments]
• CashondeliveryValidationModuleFrontController->postProcess - [line 178 - classes/controller/Controller.php]
• ControllerCore->run - [line 367 - classes/Dispatcher.php]
• DispatcherCore->dispatch - [line 28 - index.php]

 

 

Hi i have this problem upgradin prestasho from 1.6.0.14 to 1.6.1.16

Thank for your help.

[hardik12]

 

url