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Please help i lost my store!


shell86

Question

I purchased a domain only package from 1and1. I created a new store on prestashop cloud and couldn't activate ssl so purchased a certificate through 1and1. They advised me to go with the unlimited pro hosting package that comes with free SSL. Since they have changed domain only package to a pro hosted package when I try to log into my prestashop store I get a 1and1 temporary homepage!! I rang 1and1 and they say I need to get my website files from pswebshop? how on earth do I get my website files back? I had no ftp user,  nothing.

Feel like crying! been working on my site for months.

 

Any help with this will be massively appreciated.

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I purchased the SSL certificate has I was getting this error message

The SSL certificate for this site was purchased for another domain the website you are trying to access is not safe.

 

Now I have completely lost my store since buying a hosting package through 1 and 1

Www.printsnstitches.co.uk

 

Is there anyway I can get my store back?

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