mfali728 Posted August 1, 2015 Share Posted August 1, 2015 Prestashop Error: 'install' directory is missing after moving site to other server Site Name : http://zettsports.com.au/ Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 Where are you seeing this error (which page ? front-office, back-office ? specific page ?) ? Which was the last step you did ? Which Prestashop version are you using ? How did you moved your site to other server (Please explain step by step what you did). Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 Thanks for your Replay Admin Panel Working fine the error display on front page (Site Name : http://zettsports.com.au/) Last Step i did is Moved all files from old server to new server and configure database connection My Prestashop version is 1.6.0.11 actually domain name is same i just change DNS of domain name and move all files from old server to new server Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 (edited) Try to disable your cache option. When you move from one server to another this is quite sensitive case if you used cache before. hashes and cookie keys are set in pairs. by moving to another server it could be another hash/string and than it delivers you an invalid error. How to disable cache option: go to your FTP and change the /config/settings.inc.php file by changing this line: (change 1 to 0) define('_PS_CACHE_ENABLED_', '0'); Edited August 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 You moved your site according to this tutorial ? http://doc.prestashop.com/display/PS16/System+Administrator+Guide#SystemAdministratorGuide-MovingPrestaShop Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 Done Butt Still Problem is Same Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 here is the image http://i.imgur.com/iwdnvU7.jpgI Set # in front of define('_PS_CACHE_ENABLED_', '0'); Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 Prestashop does not need the folder if you don't install a new site. Please revise the steps on how to move from one server to another according the tutorial I've linked. Personally I moved several Prestashops for my customers and also mine to another server without any problems. The folder install is only needed for install, or when you upgrade your site, than a temporary install ordner is added by the 1-click module for to download the new version and md5 checksum. On other cases this folder is not needed. Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 (edited) here is the image http://i.imgur.com/iwdnvU7.jpg I Set # in front of define('_PS_CACHE_ENABLED_', '0'); Sorry, no I editted the topic. It was my mistake. You should change the 1 into 0. 1= activated, 0=deactivated. Edited August 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 I'm seeing a problem on your domain: check this: http://zettsports.com/index.php is this your site ? If yes, than you have a pointing problem of DNS to your new server. In this case you should ask for assistance of your provider. Seems that some redirect is additionally needed for to reach .com.au. Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 i did everything same like that tutorial you linked Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 no my site is http://zettsports.com.au/ Link to comment Share on other sites More sharing options...
mfali728 Posted August 1, 2015 Author Share Posted August 1, 2015 can you please check again the error is changedplease check the site http://zettsports.com.au/ Link to comment Share on other sites More sharing options...
selectshop.at Posted August 1, 2015 Share Posted August 1, 2015 (edited) I can see now your site, but only header. Can you please delete the cache on tab" advanced parameters" -> performance. On right top the button clear cache. And please regenerate your .htaccess. on SEO & URL's by simply saving it again. Edited August 1, 2015 by selectshop.at (see edit history) Link to comment Share on other sites More sharing options...
mfali728 Posted August 3, 2015 Author Share Posted August 3, 2015 Thanks For Your Help BrotherI did both Cache Clean and Regenrate .htaccess file But nothing happened still the problem is same ;( Link to comment Share on other sites More sharing options...
selectshop.at Posted August 3, 2015 Share Posted August 3, 2015 I can see only your header. Are you sure that you uploaded all files to your new FTP ? Please try again. perhaps there are missing some (sometimes internet connection has drop-outs). If yes than some settings could be wrong. All styles are missing. Was the shop running before in a sub-folder ? Perhaps you need to add some ini.settings to your .htacces on new server (for ex php handler or something else). In this case you should contact your provider and ask him why the page is not loading properly. (read error logs from server) Link to comment Share on other sites More sharing options...
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