kristapszs Posted July 23, 2015 Share Posted July 23, 2015 Good day! I am looking solution for some while now . As a costumer, i don't get email notification, when my order is placed, or order status is changed. I have found all the templates for emails, but they are not send, when i change order status. I have installed mail alert module, also i tried to send test mail from backoffice and its working!. Do i need to do additional steps, to send email with order details/invoice ? Or i am just looking in wrong places? I am still adapting to Prestashop, so excuse my knowledge. Thanks! Link to comment Share on other sites More sharing options...
GoFenice Posted July 23, 2015 Share Posted July 23, 2015 Which hosting you have using ? we fixed the same issue in godaddy hosting Link to comment Share on other sites More sharing options...
kristapszs Posted July 23, 2015 Author Share Posted July 23, 2015 Which hosting you have using ? we fixed the same issue in godaddy hosting We are using A2 hosting (but we will change soon maybe). At first i was thinging about that i need to buy some plugins, but i read the forum and i noticed, that others are getting email notifications, i should get notification atleast about status change. i have checked all the stettings. What was the issue in your case ? Link to comment Share on other sites More sharing options...
kristapszs Posted July 24, 2015 Author Share Posted July 24, 2015 Maybe someone could list some options, that i need to tripple-check in backoffice or in hosting panel? I am using php mail() function to send mail. As i said, test mails are sending, but maybe using SMTP would fix the issue ? Link to comment Share on other sites More sharing options...
nagavarma Posted July 25, 2015 Share Posted July 25, 2015 Email alerts are not sending to customers after placed order and chagned status Link to comment Share on other sites More sharing options...
a1215121270 Posted August 18, 2015 Share Posted August 18, 2015 I'm having the same issue here, any solution ? Link to comment Share on other sites More sharing options...
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