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PayPal USA, Canada error occured during the transaction


metal-gogo

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Everytime a customer buys something with paypal on my site and then comes back the next error appears:
 

Unfortunately, an error occured during the transaction.
 
Please double-check your credit card details and try again. If you need further assistance, feel free to contact us anytime.
 
(Your Order's Reference: XXXXXXXXXX)

 

 

The purchase is processed.

I have the order in prestashop.

The emails are sent.

Everything looks fine, but the customer believes the payment was not made, and tries it again.

 

 

 

I don't know what could be causing this.

 

My site is in Spanish, but I translated it to English for this question.

 

Any suggestions?

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Edited by metal-gogo (see edit history)
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