onlydeshpande Posted July 14, 2015 Share Posted July 14, 2015 I have put two sites on Godaddy shared hosting (multi-site Linux hosting). Both are running deadly slow. When contacted to Godaddy support, they say that there are unwanted PHP processes running in the backend and that is the reason behind the site speed. And they suggested to kill the processes as a temporary solution. As a resolution, they said that you optimize your scripts which are creating PHP processes. I can even see that RAM usage reaches to max limit when there are number of processes. The processes is mostly "/usr/bin/php". Prestashop version I am using for both the sites is 1.6.0.11. Please guide how to fix the issue. Link to comment Share on other sites More sharing options...
vekia Posted July 14, 2015 Share Posted July 14, 2015 what is your RAM memory limit? Link to comment Share on other sites More sharing options...
onlydeshpande Posted July 14, 2015 Author Share Posted July 14, 2015 RAM is 512MB. The another issue we are facing is - when I am exporting product data or simply selecting 1000 products to be displayed at a time, the page takes too much time to process the finally displays 404 error. May be this issue is also linked with PHP processes issue? Please help; thanks in advance Link to comment Share on other sites More sharing options...
NemoPS Posted July 15, 2015 Share Posted July 15, 2015 It seems quite obviously the hosting's fault. After all, it's godaddy. I just suggest moving away from it Link to comment Share on other sites More sharing options...
codemayday Posted July 19, 2015 Share Posted July 19, 2015 I tried hosting PrestaShop on Godaddy and ended up giving up on them, moved away to a similar priced host (I went for a2hosting) and things worked much better. I would reiterate what Nemo1 has said and move it from Godaddy. Link to comment Share on other sites More sharing options...
PhilCorleone Posted July 20, 2015 Share Posted July 20, 2015 512 MB + GoDaddy + 1000 products + Presta 1.6.0.11 Sorry i'm not trying to turn you down but you are dead literally !!! For such load, you need at least 1/2 GB limit. In addition, the problem could be lying "mostly" somewhere else with caching, speeding etc. Good luck. Link to comment Share on other sites More sharing options...
onlydeshpande Posted July 20, 2015 Author Share Posted July 20, 2015 Thanks codemayday, vekia, nemo1, Phil. I am now moving to inmotion VPS. hope that will be solve the issue. Link to comment Share on other sites More sharing options...
Zohaib-fk Posted July 21, 2015 Share Posted July 21, 2015 (edited) Hi, On new server check php.ini values for max execution time,max memory limit ,caching etc to get better performance. If we have good server then also sometimes these values need to be updated. Edited June 10, 2021 by Zohaib-fk (see edit history) Link to comment Share on other sites More sharing options...
Naldinho Posted July 22, 2015 Share Posted July 22, 2015 Also ran PrestaShop on GoDaddy and had to move stores to another host -- single store, under 100 products, low traffic so pretty much the lightest possible and it was still really slow. GoDaddy shared hosting is not a good choice and don't even waste your time with their support as whoever you get on the phone is going to be clueless. 1 Link to comment Share on other sites More sharing options...
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