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Your order has been changed overide help


keitaro
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Hi,

 

I am running the latest presta 1.6.0.14

 

Now I have had this issue for a while and i want to stop it.

 

My business runs a lot on reservations of new models etc coming out.

 

The issue is a lot of customers ask me to add items rather than to create a new order so it can be combined.

 

This generates a order change email many times.

 

An example. Customer bought 2 trains on reservation.

Then added latter some couplers for each train and some interior lighting.

 

Then added another model altogether.

 

This ended up generating 5 emails to the customer for each individual product.

 

It really is annoying.

 

 

 

I have bought a module to allow for shipping adjustments before asking customer to pay and it sends a email notification to the customer manually with a button. I can also use this to send a quick

 

Hello Customer,

Order number x has had the following adjustments

 

(items list)

Shipping change carrier and price.

 

Kind regards,

store team

 

 

Is there anyone out there that can tell me of an easy solution for disabling the change email.

 

It makes the customer confused and annoyed they got 5 emails or sometimes more.

 

I have looked through the forum and found a lot of topics but none ever saying how to exactly just.

 

"you will need to override the controller"

 

I seriously hope this is something prestashop will change in the future as a reminder and a change button.

 

both basic functions.

 

Thanks for any help.

Keitaro

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Is there anyone out there that can tell me of an easy solution for disabling the change email.

 

"easy" depends on your skill level with php code. 

 

AdminOrdersController.php has a function called "sendChangedNotification" which sends the email.  you either need to create an override of this controller/function to remove sending the email, or you would edit the core controller function to remove sending the email.

 

I seriously hope this is something prestashop will change in the future as a reminder and a change button.

 

Submit your suggestion to the forge so Prestashop will be aware of your feature request, otherwise they will never know

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  • 5 years later...

If anyone needs to resolve this without coding, it's actually a settings in ps_mailalerts module. Just go to back office >> Modules >> Module Manager >> Search for Mail Alerts module (ps_mailalerts) >> Configure 

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