Forbidden.You do not have permission to access this document.

[Ambrakatambra]

Hello guys,

 

I tried to update prestashop version 1.06.6 to 1.06.14 with auto upgrade module and when updating finished i log out for back office.  

 

 

Now  i am trying to login again in back office and i receive the following error: You do not have permission to access this document.

 

Can you help me please?

 

 

[Anto Webcraft]

Hi !

 

It's a problem of rights on files.

 

Two options : 

 

- 1 - You've got a SSH access to the server with linux:console or windows:putty, after that it depends on the system you're website is running on...

 

- 2 - You've got only FTP access :

=> login on FTP server

=> select all Prestashop files

=> change permissions (right click on filezilla > File permissions... ) to 755 = Owner : read/write/execute, Group: read/execute, Public:read/execute.

=> Don't forget to set the recursive option for the changes to be applied in sub-folder/directories, it can take à while...

=> Select /cache directory : delete class_index.php and the content of /cache/smarty/*

and apply the same rights to /cache folder with 775  = Owner: read/write/execute, Group:read/write/execute, Public:read/execute (don't forget the recursive option)

 

If it doesn't solve the problem, it should a problem of file/directory owner.

 

Hope this helps.

 

Antonin 

Edited April 20, 2015 by Merguezzz (see edit history)

[tuk66]

"You do not have permission to access this document" message is not PrestaShop 1.6.0.14 core one. Try to search in all your files.

[Anto Webcraft]

Usually this kind of message comes from the server itself.