Baba deCode Posted April 4, 2015 Share Posted April 4, 2015 Hi, I would like to change my email adress by another one, how can i do that ? Thx in advance Link to comment Share on other sites More sharing options...
0 mikelish24 Posted April 4, 2015 Share Posted April 4, 2015 Log into your site admin... Navigate to: Customers -> Contacts Link to comment Share on other sites More sharing options...
0 parsifal Posted April 4, 2015 Share Posted April 4, 2015 It seems like the forum administrators have disabled this feature from IPBoard's AdminCP. Normally, you would find the option in the "Email & Password" section of your profile settings. But in this forum, this section is named just "Password" and no email change form is visible... Link to comment Share on other sites More sharing options...
0 Baba deCode Posted April 5, 2015 Author Share Posted April 5, 2015 Thanks, Maybe i have to ask to an forum administrator to achieve that ? The old forum was much better... Link to comment Share on other sites More sharing options...
0 Cloud Nine Posted April 24, 2015 Share Posted April 24, 2015 I also want to modify my email. @Alexandre-KM Did it work for you Link to comment Share on other sites More sharing options...
0 connectcase Posted June 24, 2015 Share Posted June 24, 2015 Same here! Notifications are now sent to an old address. Why can't I change my own e-mail address? Link to comment Share on other sites More sharing options...
0 sanax Posted June 26, 2015 Share Posted June 26, 2015 ...same problem here! Link to comment Share on other sites More sharing options...
0 Cloud Nine Posted June 26, 2015 Share Posted June 26, 2015 And no answers from Presta team ! Link to comment Share on other sites More sharing options...
0 Mr.Orange Posted August 10, 2015 Share Posted August 10, 2015 Same here. I was searching my *** off, could not find the Option to change my e-mail for this forum!? Link to comment Share on other sites More sharing options...
0 Finsky Posted August 11, 2015 Share Posted August 11, 2015 Also trying to change my mail, coudn't find the option on my account... Link to comment Share on other sites More sharing options...
0 formind Posted August 20, 2015 Share Posted August 20, 2015 bump Link to comment Share on other sites More sharing options...
0 deepee Posted November 4, 2015 Share Posted November 4, 2015 Me too! Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted November 5, 2015 Share Posted November 5, 2015 Hi, as of now, it is impossible to change the email adress on the forums, it is why the option was removed. Changing the email adress messes a lot of things with PrestaShop Cloud and the website databases, so the process is no more available. Link to comment Share on other sites More sharing options...
0 Baba deCode Posted November 7, 2015 Author Share Posted November 7, 2015 Bonjour Sylvain, J'ai vraiment besoin de changer mon adresse e mail de la base de donnée du forum Prestashop. Je n utilise pas le cloud pour mon site internet. Je ne trouve pas ca normal de ne pas pourvoir modifier ses informations personelles. Il serait bien de pouvoir en parler au reste de la team afin de rendre cette fonctionnalité disponible... Cordialement Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted November 9, 2015 Share Posted November 9, 2015 Comme je l'ai dit, ce n'est plus possible, et pas seulement à cause du Cloud. Je reviendrais vers tout le monde lorsque nous serons en mesure de proposer à nouveau des changements d'adresse mail. 1 Link to comment Share on other sites More sharing options...
0 Baba deCode Posted November 12, 2015 Author Share Posted November 12, 2015 Ok merci Sylvain, sache que j attend cette option avec impatience ! Link to comment Share on other sites More sharing options...
0 deepee Posted November 12, 2015 Share Posted November 12, 2015 This doesn't make any sense and as a result, the functionality of the Prestashop forums has been severely compromised. Link to comment Share on other sites More sharing options...
0 bellini13 Posted November 27, 2015 Share Posted November 27, 2015 @Sylvain: So how does one change their email address? Saying that it is not possible is not a answer, it is one thing to say the self service option was removed because of technical limitations, but there still needs to be some way to have the address changed... 3 Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted November 27, 2015 Share Posted November 27, 2015 As of now, one can't. The email is linked so deep at the moment. If (or when) in the future we change our authentification process so you can change email, I will update you. Link to comment Share on other sites More sharing options...
0 deepee Posted December 19, 2015 Share Posted December 19, 2015 @Sylvain surely there must be a way for a team member to change a registered users' address manually if the new details are provided to them in a personal message? Especially if the user requesting the change does not have a Prestacloud account. Link to comment Share on other sites More sharing options...
0 DeepVoid Posted December 19, 2015 Share Posted December 19, 2015 I don't have any Cloud account. I don't need it, and I don't want it. I need to change my profile email. I don't want to build a Space Shuttle. I don't ask to be the emperor of the Moon. I just want to change my f*****g profile email. I can't believe you guys at Prestashop can't figure out how to manage this PRIMARY issue. Can't believe that someone had the idea to use the profile email as the key element for the account management in database. Never heard anything about indexes? It's unbelievable, really I'm speechless. It's like a car which can be turned on, but can't be turned off. Absurd. This is totally absurd 4 Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted December 21, 2015 Share Posted December 21, 2015 As of now, it is still impossible to change email accounts on the forum - I will update you when this will be again possible. Link to comment Share on other sites More sharing options...
0 Guest Posted December 21, 2015 Share Posted December 21, 2015 (edited) Today I received a notification on my new address 6 Euro for changing an address is expensive but it works new-preta-email.jpg Whoo You have to pay to change an email adress on a public forum ?? it that legal ? Edited December 21, 2015 by Guest (see edit history) Link to comment Share on other sites More sharing options...
0 Alex Vannini Posted December 21, 2015 Share Posted December 21, 2015 A registered paper letter? Are you kidding me? We're nearly in 2016, not in the middle-ages... A paper letter to ask for a change on an electronic board?!?!? This is crazy. The whole rest of the universe deals with email changes with zero problems, here the same feature seems to cause a full core collapse. Well done, "programmers", well done. 2 Link to comment Share on other sites More sharing options...
0 Alex Vannini Posted December 21, 2015 Share Posted December 21, 2015 And Sylvain's argument fails because they have changed mine. This is what I dislike the most. Being teased this way, mostly on a matter many of us know so well, being professional programmers. 1 Link to comment Share on other sites More sharing options...
0 Baba deCode Posted December 21, 2015 Author Share Posted December 21, 2015 As of now, it is still impossible to change email accounts on the forum - I will update you when this will be again possible. Impossible is not okom3pom Link to comment Share on other sites More sharing options...
0 deepee Posted January 4, 2016 Share Posted January 4, 2016 Still no fix for this Sylvain? Link to comment Share on other sites More sharing options...
0 deepee Posted January 13, 2016 Share Posted January 13, 2016 I had to manually log back in to check if there had been a reply this as, of course, I don't receive email notifications any more! But no, still nothing. This thread was started in April 2015 so I'm sure many forum subscibers would have had needed to change their email address during this time. Is anyone in the PS team working on a fix or has it been filed in the too hard basket? Link to comment Share on other sites More sharing options...
0 Cloud Nine Posted January 13, 2016 Share Posted January 13, 2016 This situation is incredible. I can’t imagine a good reason to justify this issue. @okom3pom nice idea, i like your letter ;-) 1 Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted January 13, 2016 Share Posted January 13, 2016 Hi, I've got news for you. We will be able to change the mail on users without a PrestaShop Cloud store. So, I ask you to be patient and by the end of the week I'll be able to provide a step by step process. Regards, Link to comment Share on other sites More sharing options...
0 deepee Posted January 13, 2016 Share Posted January 13, 2016 Great news Sylvain! Looking forward to hearing more from you at the end of the week. Link to comment Share on other sites More sharing options...
0 DeepVoid Posted January 14, 2016 Share Posted January 14, 2016 We will be able to change the mail on users without a PrestaShop Cloud store. This issue will still be the most ridicolous one in the whole history of the internet. Being a professional programmer myself, I can't really imagine how someone can be so stupid to design such a system, where the user's email is used as the key index element in a database. This is against all basic rules of database design known to human kind in this galaxy. Please believe me, no offense intended: I say "stupid" in the same way I call myself a stupid, when I do stupid things (it happens). 2 Link to comment Share on other sites More sharing options...
0 Jesper Wyniger Posted January 14, 2016 Share Posted January 14, 2016 Having the same problem, and looking forward to a solution :-) Link to comment Share on other sites More sharing options...
0 deepee Posted January 18, 2016 Share Posted January 18, 2016 Any more news? Link to comment Share on other sites More sharing options...
0 deepee Posted January 21, 2016 Share Posted January 21, 2016 Hi, I've got news for you. We will be able to change the mail on users without a PrestaShop Cloud store. So, I ask you to be patient and by the end of the week I'll be able to provide a step by step process. Regards, Did you mean the end of last week or this week, Sylvain? Link to comment Share on other sites More sharing options...
0 Guest Posted January 22, 2016 Share Posted January 22, 2016 Who knows... But please remenber that : "the worst is never disappointing" Link to comment Share on other sites More sharing options...
0 deepee Posted January 22, 2016 Share Posted January 22, 2016 Another week passes....... Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted January 25, 2016 Share Posted January 25, 2016 Hi, I've made a new post detailing the instructions for email changes. Now my apologizes about the delay: - There was some discussion with our legal team concerning the user verification ; - There was some days I was not at work. Link to comment Share on other sites More sharing options...
0 Jesper Wyniger Posted January 25, 2016 Share Posted January 25, 2016 Hi Sylvain, Where can I find the post? Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted January 25, 2016 Share Posted January 25, 2016 This one : https://www.prestashop.com/forums/topic/501930-changing-mail-or-deleting-account/ . Link to comment Share on other sites More sharing options...
0 Guest Posted January 25, 2016 Share Posted January 25, 2016 - To confirm your identity (ie that you are the owner of the account), you must send us your current password ; that means you can check user password here ?? passwords are not encrypted + salted ? Link to comment Share on other sites More sharing options...
0 Sylvain CM Posted January 25, 2016 Share Posted January 25, 2016 That means we will try to connect using your credentials. It is why we are asking you to change it after. It's not perfect I reckon, but this is a way to be sure the account owner is actually wanting the change. Regards, Link to comment Share on other sites More sharing options...
0 DeepVoid Posted January 25, 2016 Share Posted January 25, 2016 That means we will try to connect using your credentials. It is why we are asking you to change it after. It's not perfect I reckon I'm speechless. Years and years of IT security best practices throwed in the trashcan. I'm speechless. 1 Link to comment Share on other sites More sharing options...
0 parsifal Posted January 25, 2016 Share Posted January 25, 2016 (edited) It would be best if you guys hired some IP.Board/Invision software consultants to iron out these kinds of kinks. When you're inventing or introducing problems that are long solved in other forums and online communities, it's clear that the current in-house personnel tasked with administering and maintaining the forum software are way over their heads... Edited January 25, 2016 by parsifal (see edit history) 4 Link to comment Share on other sites More sharing options...
0 deepee Posted January 26, 2016 Share Posted January 26, 2016 Thanks for the update, Sylvain. Yes guys I know it's far from ideal but at least it allows us to change our email addresses until the PS Team work out a permanent secure/automated solution Link to comment Share on other sites More sharing options...
0 Forgiven1 Posted February 24, 2016 Share Posted February 24, 2016 I would like to be able to change my email as well. Link to comment Share on other sites More sharing options...
0 JTDVNT Posted July 1, 2016 Share Posted July 1, 2016 This is ridiculous that you can't change your email address... Link to comment Share on other sites More sharing options...
0 w3bsolutions Posted February 8, 2017 Share Posted February 8, 2017 (edited) This one : https://www.prestashop.com/forums/topic/501930-changing-mail-or-deleting-account/ . It seems like this is not working though... I am waiting for the answer to my email (and the change of my email address on my account) since November 10. This is very frustrating. Edit by the CM: Issue fixed. Edited February 10, 2017 by Antoine F (see edit history) Link to comment Share on other sites More sharing options...
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Baba deCode
Hi,
I would like to change my email adress by another one, how can i do that ?
Thx in advance
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