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ModuleTmproductvideos (200 ) A server error


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I installed 1.6.0.14 Prestashop, bought a template , and then it received any and everything worked well.
However, when I started to put products is the first time you jumped me a message :

 

"" Tab : ModuleTmproductvideos (200 ) A server error occurred while loading tabs: some tabs could not be loaded. Please try again refresh the page . If you are still experiencing this problem , check the server logs , or contact your hosting company to get help.

 

 

 

post-848833-0-98994100-1427187118_thumb.jpg

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Search for tmproductvideos or TM Product Videos on the modules page.

No there is not in the list of module page,  installed or not,  and i wonder why,  anyway i will be waiting the technical support from monster template 

 

when i click the tab tmproductvideos on product page,  the cart is empty

 

Untitled1.png?dl=0

 

https://www.dropbox.com/s/l1t46vu9tqaobim/Untitled1.png?dl=0

Edited by artcandle (see edit history)

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Search for tmproductvideos or TM Product Videos on the modules page.

 

If that is not showing in list check if you have some module filter enabled, like author, so select All modules on left and from dropdown

try to filter only modules fro TemplateMonster or select all and search again. 

 

Also it is possible that they changed something so module is bundled with others so check if there is some global TM settings or maybe 

option in Theme configuration module.

 

And if you can, check in FTP  in root modules folder is there tmproductvideos.

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If that is not showing in list check if you have some module filter enabled, like author, so select All modules on left and from dropdown

try to filter only modules fro TemplateMonster or select all and search again. 

 

Also it is possible that they changed something so module is bundled with others so check if there is some global TM settings or maybe 

option in Theme configuration module.

 

And if you can, check in FTP  in root modules folder is there tmproductvideos.

checking All the possibilities you describe, still nothing..

 

No any module in  FTP  in root modules

Nothing  in modules  TemplateMonster filter   Author TemplateMonster

Nothing in Theme configuration module Theme

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  • 2 weeks later...

Hello I've the same issue as you.

Have you find a solution

news from technical support from monster template

Thanks

it is easy to fix it, Thats pappend becouse when you instal the new theme probably something went wrong with this module,

so all you have to do, is to make it manually, go to the unzip file you get from monster -->> those Theme  -->manual_install-->> Your theme--->>modules-->> tmproductvideos,  

so use any ftp program and upload this file to your server, in modules folder  and in your theme/module. 

for my works perfect,  the error has gone 

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