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Customers receiving order confirmation email with blank fields


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We just upgraded to 1.6 and some of our customers are receiving emails with blank fields. Our logo appears at the top and the customers name but there are no products detailed, or any of the customer's information. I've attached an image here that shows a potion of the email someone received.

I have no way of knowing what portion of customers are receiving this email.

Can anyone help? 

Thank you.

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  • 1 month later...

I already searched the forum (which is how I found the two other users who have the same unresolved problem I alluded to in my previous post), and the problem isn't really "links not working". (I know that problem-- related to { and } getting rewritten as %7b and %7d if html purifier is enabled while editing translations, and I fixed it, and then THIS happened)

 

Also, I should have added that I have checked the translations and even reinstalled them, but it didn't help. I managed to fix it eventually, but I'm not quite sure how or why. (reinstalled translations again, disabled html purifier, enabled it, reinstalled my mail module)

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  • 3 years later...

I had this issue also, after a 1-click update. It seems that there is a bug in the upgrade process, which removes/doesn't transfer four vital files in the language folder:

order_conf_cart_rules.tpl
order_conf_cart_rules.txt
order_conf_product_list.tpl
order_conf_product_list.txt

I downloaded the complete PS-package and took the four files from there and copied to my languages folders on the server, and now I have the products back into the order_conf email.

With kind regards,
 - Johan.

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