v.1.6 TCPDF ERROR: [Image] Unable to get image:

[filipburman]

Hello,

I hope someone can help me with this problem. I've found a few old threads about it but nothing that solves my problem.

If I enable product images on invoice I get this error message on checkout. TCPDF ERROR: [image] Unable to get image: /img/tmp/product_mini_8_63.jpg

Also if I go into my orders and want to print the invoice I get the same error message.

But if I'm in the admin panel it works perfect. I can generate a PDF with no errors. So it seems it's just for customers it doesn't work.

 

Someone who have had the same problem? Or who might know a solution?

I changed the permission on the picture to 644 and also tried 755 with no results.

Thanks
 

 

 

 

 

[selectshop.at]

The location of img on your invoice is not correct. It is loading from a tmp folder cause when you uploaded it, the process didn't completed. Upload the logo for your invoices again on the tab "preferences -> themes -> logo mail and invoices and check.

 

Correct folder for the invoice image is: /img/logo.jpg

 

It is strange that your link is showing /product_mini_8_63.jpg. Did you changed something on core? Are you printing a thumb of the product in your invoices ? If yes, you should undo the adaptations you have done. Natively Prestashop is not showing thumbs of products on invoices.

Edited March 19, 2015 by selectshop.at (see edit history)

[filipburman]

Thanks for the reply selectshop.at

I tried to upload the logo again with no success. I really need the thumb to be on the invoices, a key function for my business.
And that's why I went for prestashop cause I saw that they had that option. I haven't installed any modules or changed anything in core.
Showing thumbs in the invoice was a built in future when I installed prestashop. 1.6 . On Preferences > Orders I have an option called. (Enable product image on Invoice)

Thanks.

 

[selectshop.at]

Your folder /img has enough writing permissions ? Check on FTP, at least CHMOD 0755 for folder and all sub-folders. Files should have CHMOD 0644.

[filipburman]

the img folder and all the subfolders have 755 and all the pictures has 644. And Still doesn't work. It seems so strange that I can do it in the admin. But not as a customer.

[selectshop.at]

Do the following: Simply add your image in the size 350x81px through FTP to the folder /img as logo_invoice.jpg. This is the correct name and localization where the code is searching for the logo.

 

If this also not solves than check the following:

 

If you find on FTP /img another file with a name and -logo_invoice-123124906.jpg for ex. than delete this file and retry to upload the file from your back-office.

Edited March 20, 2015 by selectshop.at (see edit history)

[filipburman]

Hi again, thank you for the tip. I tried that and that didn't work either. Cause the logo doesn't seem to be a problem. If I disable product thumbnails on invoice everything works perfect. But I really need the option with the product thumbnails on invoice to work. But The strange part is that I haven't changed anything in core. Just a fresh installation of 1.6.  

[selectshop.at]

Ah, you are using a non native version. Sorry I cannot help you, you must revert to the one from which you have the adaptation of product thumbnails.

[filipburman]

Sorry. I'm new to Prestashop. But what do you mean with native? My webhost provides a "one click installer" for different systems (prestashop, opencart, wordpress, jomla) and other things. I just installed the Prestashop they had there. PrestaShop version: 1.6.0.14

[selectshop.at]

Native = no changes on core. As you added own code for to have the thumbs on the invoice, this is not a native problem, but a problem of the change made. Therefore I cannot help you.

Product thumbs on invoices is not a native feature, but one added by someone (bought/free non native theme, module, etc).

[filipburman]

But having thumbs on invoice is native. It is not a bought/free module. If you go to prestahops demo. And go to the backend you can see that it is built in.
I took a printscreen were you can see the option. And this is Prestashops own demo. http://postimg.org/image/p4n7rvqmv/

The option is called Enable product image on invoice. 

Or am I missing something here.  

[selectshop.at]

Which PS version ? I'm not using the latest for security reasons. I always wait some months and check if the version is working stable. Perhaps you found a bug. Latest really stable version for to use in production for me is 1.6.0.11.

Please report it to the debug tracker in here: http://forge.prestashop.com

Edited March 20, 2015 by selectshop.at (see edit history)

[fmatey]

I have the same problem. In the administration area is generated correctly but the customer generates this error: CPDF ERROR: [Image] Unable to get image: /img/tmp/product_mini_36_0.jpg

[filipburman]

Apparently this is a bug in version 1.6.0.14. Hopefully someone will find a solution for it. Or at least that this will start working with 1.6.0.15.  

[bellini13]

if no one reports the issue to the Forge, then do not expect it to be resolved.

 

however until it is resolved, then simply disable images in the PDF option in the back office

[filipburman]

It has been reported in the Forge.

[bellini13]

and the forge report URL is?

[filipburman]

http://forge.prestashop.com/browse/PSCSX-4925

[bellini13]

good, now you have something to track the issue with. 

 

it was also reported in those comments that you can replace the PDF class with the one from PS 1.6.0.11 and it would work.  I haven't tested that, but something you can try if you really want product images to appear in the invoice

[filipburman]

I tried to use the classes from .11. Then everything works, but no product image on the PDF.

[bellini13]

oh well, then you may just have to wait for Prestashop developers to get off their butts and fix their issue.  

[pritishnandi]

I found a solution using the link: https://github.com/PrestaShop/PrestaShop/pull/2797/files

Just check the highlighted code for each file to be modified, there are (-) for lines to be deleted and (+) for lines to be added or edited, I just copied the lines that need to be modified and pasted in the respected files in classes/pdf folder and everything is working right now.

I am using the 1.16.0.14 installation.

Edited June 19, 2015 by pritishnandi (see edit history)

[David Eschmeyer]

this fix worked for me for download version, although the line numbers were not the same in the HTMLTemplateInvoice.php.

 

Error still exists on cloud however and will cause any instant payment method to crash the checkout with the tcpdf error.  To bypass the problem just uncheck to include image in invoice for now.  It crashes in checkout because when the order converts, the payment accepted status tells the store to send the invoice attached to the payment accepted.  This in turn throws the error as it generates the pdf to attach.

[danfar]

Im on 1.6.0.14 - I added the changes so im seeing the images for the new order invoices and but still alot of old ones show the error.

 

My question is will it be ok for all new orders? also if I turn on / off Enable product image on Invoice my invoices still show images.

 

thanks

Edited June 24, 2015 by danfar (see edit history)

[jcuenin]

I found a solution using the link: https://github.com/PrestaShop/PrestaShop/pull/2797/files

Just check the highlighted code for each file to be modified, there are (-) for lines to be deleted and (+) for lines to be added or edited, I just copied the lines that need to be modified and pasted in the respected files in classes/pdf folder and everything is working right now.

I am using the 1.16.0.14 installation.

 

Hello, 

 

I just wanted to say thank you for posting your solution, it helped me fixing an issue for a client.

 

Best regards,

 

Julien