jmantell Posted March 5, 2015 Share Posted March 5, 2015 (edited) Hi, I am currently getting an error when I try and update the order status, when I click the update button I just get a blank screen. The same problem arrises when I duplicate a product, Any Ideas? Edited March 5, 2015 by jmantell (see edit history) Link to comment Share on other sites More sharing options...
danilopnh2 Posted March 5, 2015 Share Posted March 5, 2015 I got the same error recently, with several pages of Prestashop, solved the problem by reinstalling the store because I couldn't find another solution. (Ps: was running the store locally with xampp, and then transfer it to my server, updated the store and apparently stopped happening this error). I can't diagnose this problem. The solution is drastic but solved. Try to make a backup of everything, reinstall and reconnect your backup, if not the latest version update it. Link to comment Share on other sites More sharing options...
jmantell Posted March 5, 2015 Author Share Posted March 5, 2015 If I restore from a back up will this put everything back to how it was before? Never had to do one before. Link to comment Share on other sites More sharing options...
PrestaHeroes USA Posted March 6, 2015 Share Posted March 6, 2015 Hi, typically a blank or internal 500 screen can be fixed. You must first obtain the underlying php error. Follow this to obtain, then search you might find easy solution. https://www.prestashop.com/forums/forum/104-configuring-using-prestashop/ Link to comment Share on other sites More sharing options...
danilopnh2 Posted March 6, 2015 Share Posted March 6, 2015 Hi, follow doc to backup and restore. http://doc.prestashop.com/display/PS15/Making+and+restoring+your+own+backup Any questions send me Link to comment Share on other sites More sharing options...
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