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TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parserer

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Hi,

 

I have setting for order in 1 only step. Today, without any update at modules or site version or anything else, when client create a cart and when save address, he receive this error:

 

"TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror"

 

This error does not occur yesterday!

 

My Prestashop version is 1.6.0.9.

 

What is wrong?

I searched on forum but I didn't find any solution.

 

Please help me to resolv this problem!

 

Thanks in advance for help!

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It sounds like some error is causing the Ajax call that saves the address.

 

Try using firebug for firefox and check the error console.

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In firebug -> Console -> Errors no error occurs!

 

I did not do any updates. How this error suddenly appeared?

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Check all the Ajax calls that are made, or, post the URL to the site

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On my website, when you want to save the address, firebug shows these responses - view all 3 images below.

http://postimg.org/image/8dy77wiqb/
http://postimg.org/image/q59tmcy4z/
http://postimg.org/image/4k4qyr1eb/

On site to a friend, website is hosting on the same server with mine and has the same version of Prestashop, in firebug has the following responses - view all 4 images below

http://postimg.org/image/t9o8z591l/
http://postimg.org/image/5l8r3vci1/
http://postimg.org/image/5wq7gmsy1/
http://postimg.org/image/e4s51mkuh/

I remind that the site does not have this error on Sunday and Monday without any intervention (upgrade or code changes) was generated this error.

Thanks for help!

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The response for the Ajax call is 302 which could be the issue.

 

If you send the actual site URL, maybe we could offer more help

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Today I upgraded from version 1.5.6.2 to 1.6.0.14 PrestaShop at the site to a friend.

In the back office we chose to make one step command. When you make an order is generated the same error.

What is going on?

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I found the reason that generates this error.
It was resolved when I removed from server, from mod_security rule ID 958977

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I have the same problem, works with five step checkout, but not with one. I didn´t understand the fix? What am I meant to do to fix it?

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First, identify the actual problem (check the response on the Ajax call)

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I have exactly the same problem as those above (the one step doesnt work). Just didn´t understand this teo g:s fix: .... the mod security rule...

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TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error

 

unfortunately we getting this error when trying to save account details on checkout.

 

presta 1.6.0.14

php 5.5

 

https://www.silver-msm.com/gb/

 

quick order checkout

 

Uncaught SyntaxError: Unexpected end of input
v_47_9362ed976300b6324681e2ff6a25b4a4.js:4 Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
v_47_9362ed976300b6324681e2ff6a25b4a4.js:4 POST https://www.silver-msm.com/gb/authentication?rand=1456149035954 500 (Internal Server Error)
 
any help or ideas on what to check would be very much appreciated.

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in addition to my post #19

 

advanced parameters > performance > debug mode > disable all overrides = yes

 

after this parameter change the account details save works.

 

any help or ideas on what to check would be very much appreciated.

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thank you all for your questions and answers!
My  "TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: parsererror" I get when tried to confirm the order in the cart (one step form with own code modifications) it was ok until I'd started optimize site loading speed with CCC 

So  I open Advanced Parameters > Performance   and Minify HTML  set as NO  and rest number is yes in my settings

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Posted (edited)

Hello, I am also having this problem, the ajax javascript error is 500 (internal server error) when one attempts to check out or create an account.

 

EDIT: Fixed.  The change to ObjectModel proposed here:

https://github.com/PrestaShop/PrestaShop/commit/a043e190daae207bdda1a6a181aee931c3edb4a7

changed the logic of the if else condition and resulted in the values not being saved to $this->{$field}. Correcting the logic error fixed the problem.

 

Edited by drlava (see edit history)

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Hello,

I`m having problems wityh my prestashop 1.5.6.1.

TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error

I`m getting this error when trying to save account  on checkout.I tried also to make a new account but nothing! No answer! What can I do?

I think the problem started when i changed from http to https! But I don`t know how to solve it! Thanks! Any help will be appreciated!

My site is: https://cabine-hidromasaj.ro

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Today I upgraded from version 1.5.6.2 to 1.6.0.14 PrestaShop at the site to a friend.

In the back office we chose to make one stepقیرcommand. When you make an order is generated the same error.

What is going on?

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@ariyanbeton I solved the issue with a help of a prestashop develloper, the problem was with some tpl, I had to update them, as he said! 

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Hello.

Quote

 

ИНФОРМАЦИЯ О СЕРВЕРЕ

Информация о сервере Linux #1 SMP Wed May 15 09:51:12 EDT 2019 x86_64

Версия веб-сервера Apache/2.4.39

Версия PHP 7.0.33

Доступный объем памяти 512M

Максимальное время выполнения 0

ИНФОРМАЦИЯ О БАЗЕ ДАННЫХ

Версия MySQL 5.7.26-cll-lve

Адрес сервера MySQL localhost

Движок MySQL MyISAM

драйвер MySQL DbPDO

ИНФОРМАЦИЯ О МАГАЗИНЕ

Версия Prestashop 1.6.1.24

URL сайта http://kote.by/

Название текущего шаблона Flower Shop

 

For more than a month now, when placing a guest order, it pops up

TECHNICAL ERROR: unable to save account Details: Error thrown: [object Object] Text status: error

POST https://kote.by/authentication?rand=1565640238991 403
send @ jquery-1.11.0.min.js:4
ajax @ jquery-1.11.0.min.js:4
(anonymous) @ order-opc.js:176
dispatch @ jquery-1.11.0.min.js:3
r.handle @ jquery-1.11.0.min.js:3

Error 403 in response to POST

by trial and error it was found that if the First Name and Last Name in the Delivery Address of the user is entered in Latin, then everything is OK If entered in Cyrillic, then we get an error
but this is only an assumption

The same thing only without a pop-up error, but just a page reload for registered users at User addresses

Please help me out ... I can’t work normally. There were thoughts to change the platform

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