Error message when trying to edit or add product

[jolson]

I'm trying out the demo shop that comes with a new account. Whenever I click on "Save" after having edited a product, or after having entered details for a new product, Firefox gives me the following error:

 

Secure Connection Failed

The connection to the server was reset while the page was loading.

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem.

 

In Chromium, saving edits works and does not give this error. However, the changes have no effect on the actual shop, but that is perhaps a different problem.

[EastCoastCarParts]

Have the same problem, when trying to change picture in Modules -> Theme configurator

 

Browser: Firefox

Prestachop: Cloud

 

 

 

Secure Connection Failed

The connection to the server was reset while the page was loading.

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

 

[pumayana]

I have the same problem when I try to create a new product

[selectshop.at]

Perhaps Prestashop cloud had an outage due to new server settings. Simply try later (10-15 minutes) and always clear the cache of your browser before (F5)

[Vincent Beudez]

Could you give me your version of Firefox please? I have the same problem with v36.0.1

It works with Chrome and IE, we are working to see where it can come from, as we didn't change anything. Maybe it comes from the latest version of FF.

 

Sorry guys, we try to fix it as fast as we can.

[selectshop.at]

My FF version is 36.0.1. No issues with my shop and FF. Sometimes cleaning cache is the solution for several problems. (F5)

 

-------

EDIT: I logged out from back-office and now I'm having the same problem with non secure authentication when I try to edit or add a product. Unfortunately there is no possibility to activate debugging... but as I can see on network tracking response status POST is "aborted". Some lines before I have a getinspectletws.herokuap.com - websocket upgrade with status response: 101 switching protocols.

Edited March 11, 2015 by selectshop.at (see edit history)

[Martijn++]

I'm trying out the demo shop that comes with a new account. Whenever I click on "Save" after having edited a product, or after having entered details for a new product, Firefox gives me the following error:

 

 

In Chromium, saving edits works and does not give this error. However, the changes have no effect on the actual shop, but that is perhaps a different problem.

 

Prestashop cloud seems to use a 1024-bit certificate, which FireFox considers cryptographically unsafe from release 36 on.

As a workaround just do not start the BO with an https address. That does the trick. 

 

For more information see here: http://www.pcworld.com/article/2877672/the-end-for-1024bit-ssl-certificates-is-near-mozilla-kills-a-few-more.html

Edited March 14, 2015 by Martijn++ (see edit history)

[selectshop.at]

The problem is exactly this. When you take a look into the tracking list I made, there is a module/addon, which switches the protocols before. So, by entering to your back-office you have a SSL/HTTPS connection. This is cancelled on the way, and when you are adding/editing something PS requests again the https-protocol which was cancelled lines before. It is a bug of the latest integrations PS made on Cloud.

Edited March 14, 2015 by selectshop.at (see edit history)

[Vincent Beudez]

That's it. As Firefox and Cisco are fighting to know who is responsible for this and won't change it, we are working with OVH, our hosting partner company, to fix it. We hope it will be ok this evening.

[jolson]

That's it. As Firefox and Cisco are fighting to know who is responsible for this and won't change it, we are working with OVH, our hosting partner company, to fix it. We hope it will be ok this evening.

 

It seems to work now, thank you. I was a bit concerned there.

 

Well, actually, I don't get an error, but the changes I make don't show up in front office. Is there something extra I have to click on to make that happen?

[isabella_brown]

I am facing the same problem when edit a product.I try the solutions mentioned above but that is still not working.Is there any other way to resolve this issue?

[razaro]

@ isabella_brown

 

Are you using Prestashop Cloud ? What is link to your store ?

And maybe you can make screenshot of that error.